Technical Adoption Specialist

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌱 Product Adoption Specialist

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Serve as a liaison between Presidio, customers, sales, delivery, operations teams, and manufacturing partners • Develop and manage long-term adoption and expansion strategies for software subscriptions • Conduct regular Adoption Reviews with customers • Drive technology Use Case progression and lifecycle adoption services • Accelerate customers’ planned ROI for software investments • Facilitate Solutions Planning and improve operational readiness and performance • Focus on the Cisco Enterprise Security portion of the business • Maintain subject matter expertise on subscription software options and provisioning processes • Document Presidio provisioning and lifecycle management workflows and identify process improvements • Increase adoption of purchased services to support renewals, referrals, and expansion opportunities • Engage account teams ahead of subscription renewals with usage, customer issue, upsell, and billing information • Engage customers throughout the project lifecycle to maximize solution functionality and business outcomes • Drive knowledge and usage adoption of product, service, and software features • Develop customer adoption plans and address barriers to customer success • Identify cross-sell and upsell opportunities and collaborate with account teams on submissions and tracking • Develop new customer adoption methods, service packages, and offerings

🎯 Requirements

• Ability to perform or understand IT financial modeling, including ROI and TCO estimation • Comprehension of system and solution architectures preferred • Ability to quickly obtain Cisco Customer Experience Professional Level Certification(s) • Experience with Gainsight Customer Success Management Platform or equivalent CSMP/CRM preferred • Proven technical problem-solving and design ability • Advanced communication skills and ability to tailor messages to relevant audiences • Advanced writing skills for business cases, solution charters, impact analyses, high-level architectures, and planning-level requirements • Advanced presentation skills for executive and technical audiences • Advanced listening and purposeful questioning skills • Understanding of Consulting Services models and metrics, including utilization goals, project GP, and bill rate • Ability to communicate technical concepts clearly in written and oral form • Resourcefulness in researching and consulting varied sources to solve customer problems • Bachelor’s degree or equivalent experience and/or military experience • 3 years of experience in Customer Service / Customer Success with heavy customer-facing responsibilities

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Priority referrals for protected veterans