Associate Service Delivery Manager

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Complete onboarding of new Managed Services customers and coordinate internal activities • Deliver internal and customer kickoff meetings as appropriate • Collect and maintain customer information, contacts, documentation, and service details • Track onboarding tasks through completion and escalate delays or risks • Serve as day-to-day service delivery contact for assigned customers • Monitor service issues, requests, and escalations and coordinate timely resolution • Maintain regular customer communication and build trusted customer relationships • Set expectations regarding service delivery, ownership, timelines, and next steps • Prepare meeting agendas, capture action items, and complete follow-up activities • Maintain accurate customer records in ServiceNow and other required systems • Track tasks, review service delivery metrics, and coordinate billing, licensing, consumption, and service questions • Monitor renewals, coordinate renewal activities, track risks, and support customer retention • Identify customer needs and potential service opportunities and route them to Sales or technical resources • Identify recurring issues and process gaps and participate in service improvement activities • Apply lessons learned and established best practices across assigned accounts

🎯 Requirements

• 1-3 years of relevant experience • Associate's degree or equivalent work experience and/or military experience • Strong customer service orientation and desire to build customer relationships • Strong organizational and follow-up skills • Ability to manage multiple customers, tasks, and priorities simultaneously • Clear and professional written and verbal communication • Ability to work effectively across technical, operational, sales, and customer teams • Ability to identify when an issue requires escalation and engage appropriate resources • Strong attention to detail and commitment to maintaining accurate customer records • Ability and willingness to learn cloud technologies, CSP services, IT service management, and managed services operations

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Protected veteran priority referral consideration • Inclusive workplace committed to hiring candidates from all backgrounds