Specialist, Cisco Services – Renewals

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Proactively manage customer Cisco renewals and timelines for assigned accounts • Review renewals for upsell opportunities, position new offers, and create and present quotes/proposals • Participate in Presidio/OEM strategy meetings relating to renewals, including multi-year agreements and transitions to Enterprise Agreements • Present offerings in customer-facing meetings, address questions, and drive opportunities to closure • Assist in the Services EA sales cycle by identifying qualified target customers, building renewal comparison quotes, and scoping CX proposal install bases in EAMP • Prepare customers for Services EA True Forwards, validate inventory changes, assist with budgetary estimates, and coordinate with Cisco asset management teams • Maintain and reconcile end-users' Cisco contract inventory • Triage Cisco services-related questions and issues internally and externally • Promote and develop the Cisco service practice with regional management, account executives, and cross-functional teams • Forecast the renewals pipeline with Account Executives • Collaborate with manufacturer representatives to secure pricing and ensure timely renewals • Review and maintain accurate, consolidated contracts and manage customer access • Prepare and process orders using internal tools • Track orders to completion, escalate as required, and ensure accurate booking • Prepare and deliver Quarterly Business Reviews to clients as required

🎯 Requirements

• Bachelor's degree or equivalent experience and/or military experience • Proficient in Microsoft Excel and MS applications • Strong written and verbal communication skills • Ability to work independently and in a cross functional team environment • Strong knowledge of Cisco services, contracts, and Enterprise Agreements • Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP) • Knowledge of service lifecycle management and subscription models • 3+ years' experience in a support agreement renewal role (preferred) • Experience with Cisco service contracts and CX EA's (renewals, subscriptions, Enterprise Agreements) (preferred) • Direct customer-facing experience (presentations, QBRs, consultative selling) (preferred) • Ability to provide revenue growth through renewals and upsells (preferred) • Contract and order management experience (tracking, reconciliation, processing) (preferred)

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Inclusive workplace welcoming applicants from underrepresented and marginalized communities, including women, people of color, people with disabilities, and veterans