Associate Principal, Stars Consulting Center – Excellence

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $145k - $200k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

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Press Ganey

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Press Ganey is a leading provider of patient experience measurement, performance analytics, and strategic advisory solutions for healthcare organizations. The company focuses on improving the overall healthcare experience through advanced analytics and human-centered insights, helping clients enhance patient and workforce safety, employee experience, and organizational growth. With a data-driven approach, they provide interactive dashboards, industry benchmarks, and actionable insights to drive measurable impact across the healthcare sector. Press Ganey collaborates with healthcare providers, health plans, and life sciences organizations to transform care delivery and improve human experiences in healthcare.

📋 Description

• Lead and personally deliver Medicare Stars consulting engagements across CAHPS, HEDIS, HOS, medication adherence, and operational performance measures • Serve as the firm's technical expert on HEDIS methodology, measure specifications, reporting, supplemental data strategies, and medical record review optimization • Translate CMS regulations, rate announcements, technical specifications, and Stars methodology updates into executable client strategies • Conduct measure-level analyses and develop recommendations to improve quality and Stars performance • Develop executive presentations, strategic roadmaps, dashboards, client reports, and improvement playbooks • Manage multiple high-priority client engagements and ensure exceptional service delivery and measurable outcomes • Advise health plan executives and operational leaders, facilitate organizational alignment, and build long-term client relationships • Identify opportunities to integrate Press Ganey solutions, including Hyperlift analytics, CAHPS, and HOS offerings • Lead scope development, proposal creation, pricing strategies, and solution design for new engagements • Contribute to revenue growth, industry thought leadership, conferences, publications, and market-facing content • Mentor, coach, and cross-train consultants across Stars performance domains • Support methodology development and best-practice sharing across the consulting organization

🎯 Requirements

• 10+ years of experience in government-sponsored healthcare, including Medicare Advantage and/or Medicaid • Direct accountability for Medicare Star Ratings, quality improvement, population health, or regulatory performance initiatives • Demonstrated success advising executive leaders on healthcare quality, Stars, and operational performance strategies • Experience leading complex, cross-functional initiatives with measurable business outcomes • Bachelor's degree required • Deep expertise in HEDIS, including NCQA measure specifications, claims data, supplemental data, ECDS reporting, audit processes, and performance improvement strategies • Strong understanding of Medicare Star Ratings methodology, including measure weighting, cut point movement, improvement measures, Categorical Adjustment Index, reward factors, and Quality Bonus Payment implications • Experience analyzing performance data and identifying opportunities to improve measure outcomes • Proficiency with Excel, SQL, and/or other analytics tools for measure-level performance analyses • Advanced Microsoft Office skills, particularly PowerPoint and Excel • Exceptional executive communication, facilitation, presentation, and consulting skills • Proven ability to influence senior stakeholders and drive strategic decision-making • Strong analytical, quantitative, and problem-solving capabilities • Ability to thrive in a fast-paced, client-facing consulting environment • Deep understanding of Medicare Advantage market dynamics, quality measurement, and evolving regulatory requirements • Travel up to 75%

🏖️ Benefits

• Competitive benefits package • Discretionary bonus or commission tied to achieved results • Reasonable accommodations for qualified individuals with disabilities or disabled veterans • Equal Employment Opportunity/Affirmative Action workplace • Diverse, inclusive and authentic workplace