Patient Experience Advisor

Job not on LinkedIn

🔥 3 minutes ago

🗽 New York, North Carolina, +3 more states – Remote

🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $81k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Press Ganey

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Press Ganey is a leading provider of patient experience measurement, performance analytics, and strategic advisory solutions for healthcare organizations. The company focuses on improving the overall healthcare experience through advanced analytics and human-centered insights, helping clients enhance patient and workforce safety, employee experience, and organizational growth. With a data-driven approach, they provide interactive dashboards, industry benchmarks, and actionable insights to drive measurable impact across the healthcare sector. Press Ganey collaborates with healthcare providers, health plans, and life sciences organizations to transform care delivery and improve human experiences in healthcare.

📋 Description

• Serve as a trusted strategic partner to clients, owning the day-to-day relationship and driving measurable improvements in patient experience • Apply understanding of the healthcare landscape, emerging trends, operational challenges, and organizational priorities to guide clients toward high-impact strategies and solutions • Collaborate with internal teams and client stakeholders to align goals, identify opportunities, and implement patient experience programs • Leverage data analytics, industry best practices, peer benchmarking, and proprietary frameworks to deliver proactive, insight-driven recommendations • Lead day-to-day execution of client improvement strategies and coordinate Press Ganey support teams • Develop understanding of client stakeholder challenges and align solutions and insights to support strategic decision-making • Deliver on-demand and proactive improvement support using analytics and thought leadership • Collaborate with consulting, marketing, data science, and knowledge management teams to create and adapt toolkits, blogs, case studies, and scalable insights • Partner with Application Support Specialists to ensure timely follow-through aligned with client patient experience strategies • Work with product, technology, and delivery teams to identify market trends and inform solution development • Coordinate and present regular client performance reviews with the Managing Director • Lead and support industry programs, webinars, online communities, and events • Collaborate with the Growth team to identify client needs and opportunities and deliver best-practice recommendations

🎯 Requirements

• Minimum 5 years in healthcare, with a strong focus on patient experience improvement • In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS) required • Exceptional interpersonal, communication, and presentation skills, with a polished executive presence • Strong grasp of improvement methodologies, data analytics, and industry best practices • Passion for patient experience, proactive in problem-solving, and committed to follow-through • Comfortable in a fast-paced environment with the ability to manage multiple priorities • Willingness to travel up to 25% for client engagements • Bachelor’s degree required

🏖️ Benefits

• Competitive benefits package • Discretionary bonus or commission tied to achieved results • Reasonable accommodations for qualified individuals with disabilities or disabled veterans in the hiring process

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