Technical Account Manager

🔥 25 minutes ago

🇺🇸 United States – Remote

💵 $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

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Prismatic

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤝 B2B

☁️ SaaS

🔌 API

B2B • SaaS • API

Prismatic is a leading embedded Integration Platform as a Service (iPaaS) that empowers B2B SaaS teams to build, deploy, and manage integrations efficiently. With a robust platform that caters to both technical and non-technical users, Prismatic offers low-code and full-code options for integration, enabling teams to ship product integrations faster while minimizing development time. Its comprehensive toolset supports the entire integration lifecycle, allowing teams to enhance customer automation and streamline their integration strategies effectively.

📋 Description

• Own the ongoing technical success of a named set of customers • Understand customers' software businesses, products, architectures, and integration priorities • Build relationships with engineering and product leaders and customer developers • Lead regular technical conversations and provide recommendations, questions, and next steps • Turn customer goals into scoped technical objectives with success criteria, owners, milestones, and dates • Align customer builders and Prismatic specialists on implementations, production launches, feature adoption, and migrations • Identify customer guidance needs and organize focused working sessions with technical experts • Use adoption data, integration performance, support history, and feedback to identify risks and opportunities • Recommend and verify improvements to reliability, usage, and cost • Lead technical escalations and coordinate Support, architecture specialists, Product, and Engineering • Participate in the on-call rotation, triage critical customer incidents, coordinate with Engineering, and own customer communication • Help customers adopt relevant capabilities and use cases, involving Solution Engineering for demos and technical selling • Maintain architecture notes and action plans • Bring customer evidence to Product and Engineering to improve the platform • Partner with the Account Manager to align technical priorities with customer business goals

🎯 Requirements

• 3+ years in a customer-facing technical role in B2B SaaS, such as technical account management, implementation engineering, solutions engineering, professional services, or technical support with ongoing account responsibility • Understanding of how software businesses grow, how product teams prioritize roadmaps, balance customer needs with engineering capacity, and make build-versus-buy decisions • Strong technical foundation in production integrations, including REST APIs, OAuth, webhooks, asynchronous processing, error handling, and rate limits • Ability to use technical documentation, logs, and code examples to understand behavior and investigate an issue • Ability to connect customer product goals to technical requirements, discuss architecture tradeoffs, and work with specialists to evaluate proposed solutions • Ability to build credibility with engineers and product leaders, ask useful questions, and recommend a path forward when requirements are incomplete or priorities change • Experience independently managing ongoing technical relationships across multiple customers, prioritizing competing needs, and driving work across teams to measurable results • Ability to identify adoption gaps, operational risks, and useful next steps • Clear written and verbal communication skills, adapting to the audience • Ability to use AI effectively to research accounts, synthesize customer context, investigate technical questions, verify outputs, and improve follow-through • Ability to lead technical work across teams and remain accountable for results • Comfortable and effective working as part of a fully remote team • Reside in the United States • Bonus: Experience with embedded integration platforms, developer tools, or products used by other software companies • Bonus: Software development experience, particularly TypeScript/JavaScript, or experience with GraphQL, CI/CD, multi-tenant systems, integration observability, and cost optimization • Bonus: Experience helping customers adopt AI agent tooling, MCP, or new integration capabilities

🏖️ Benefits

• Equity • Comprehensive benefits • Unlimited and flexible paid time off (PTO) • Remote work across the US • Company kick-offs and mid-year meetings twice a year • High-quality medical insurance through Cigna Medical for full-time employees and dependents • Dental insurance through Guardian Dental for full-time employees and dependents • Vision insurance through Guardian VSP for full-time employees and dependents • Company-paid life insurance • Short-term disability insurance • Long-term disability insurance through Guardian • 401(k) plan through Empower with 4% company match • Computer and technology equipment • $1,000 new hire setup stipend

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