Customer Success Manager

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🔥 9 minutes ago

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

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Privy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

🛍️ eCommerce

📣 Marketing

☁️ SaaS

eCommerce • Marketing • SaaS

Privy is a comprehensive marketing platform designed to help online businesses grow sales and engage customers through email and SMS campaigns. With a focus on eCommerce, especially Shopify and Wix stores, Privy offers a variety of tools such as popups, email newsletters, cart abandonment solutions, and SMS marketing to enhance customer interaction. The platform emphasizes ease of use, providing customizable templates, expert coaching, and out-of-the-box automation to simplify the marketing process. Privy's mission is to empower businesses with powerful marketing tools that drive revenue without the complexity, making it an ideal solution for brands of all sizes.

📋 Description

• Own a portfolio of customer accounts and become their trusted advisor. • Build strong relationships by understanding each customer's business, goals, and success metrics. • Guide merchants through onboarding, adoption, and long-term success with Privy. • Deliver strategic recommendations across email, SMS, and forms that help customers grow. • Review customer performance and proactively identify opportunities to improve engagement, conversions, and retention. • Use customer data and product usage insights to identify opportunities, measure success, and prioritize outreach. • Monitor customer health and identify risks before they become churn. • Investigate customer questions and partner with Support, Product, Engineering, and Sales to drive successful outcomes. • Support renewal conversations and identify expansion opportunities that align with customer goals. • Educate customers on product best practices and new feature releases. • Capture customer feedback and advocate for improvements that make Privy even better. • Contribute to documentation, playbooks, and internal processes that help our Customer Success organization scale.

🎯 Requirements

• 1-3 years of experience in Customer Success, Account Management, Technical Support, Implementation, Consulting, or another customer-facing role. • Excellent written and verbal communication skills. • Strong problem-solving skills with a curiosity to understand the "why" behind customer challenges. • Comfortable learning technical products and explaining them in a simple, approachable way. • Organized and able to manage multiple priorities in a fast-paced environment. • Customer-first mindset with a passion for helping businesses succeed. • Self-motivated, collaborative, and eager to continuously learn and improve.

🏖️ Benefits

• High autonomy with no career ceilings. • Challenging and interesting work. • Amazing colleagues. • Competitive salary and equity. • Work remotely. • Covered health, dental, and vision insurance. • Regular team events and off-sites. • Unlimited PTO and generous paid parental leave.