Front Line Client Experience Representative

🔥 43 minutes ago

🇺🇸 United States – Remote

💵 $40k - $45k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 87 days.

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Project Expedition

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

Project Expedition is an online travel marketplace that helps travelers discover, compare, book, and manage tours, activities, shore excursions and multiday trips worldwide. The platform lists experiences across global destinations, offers customer support, price-matching, flexible booking policies, and tools for travel advisors and tour operators to manage bookings and referrals. It primarily serves consumers while also providing enterprise and partner features for travel professionals.

📋 Description

• Provide customer service through live chat, phone, and email • Assist clients, travel advisors, and travelers with tour, destination, booking, modification, and travel-related questions • Investigate customer issues, identify solutions, and follow through to resolution • Handle time-sensitive and challenging situations with empathy, professionalism, and sound judgment • Escalate issues when appropriate • Develop knowledge of products, booking processes, and internal systems • Manage multiple conversations and support requests while maintaining responsiveness, accuracy, and attention to detail • Use AI-powered tools and internal resources to improve efficiency and personalize customer experiences • Collaborate with teammates and other departments to resolve issues • Identify opportunities to improve service

🎯 Requirements

• Previous experience in customer service, hospitality, travel, or a similar customer-facing role is a plus • Excellent written and spoken English communication skills • Customer-focused approach • Ability to take ownership and follow through on customer issues • Resourcefulness and solution-oriented thinking • Warm, professional communication and ability to handle difficult conversations • Ability to prioritize competing requests in a fast-paced environment • Adaptability and eagerness to learn new technology, including AI tools • Ability to work independently and collaboratively on a remote team • Availability to work at least one listed Sunday–Thursday or Tuesday–Saturday schedule • Must work 40 hours per week with a one-hour meal break each day • Candidates must be based in one state within the United States, excluding California and New York • Not suitable for digital nomads; limited remote work from other destinations

🏖️ Benefits

• Annual company bonus of up to $3,000, based on company targets and deferred eligibility • 15 days of leave, increasing to 20 days after two years • Company Healthcare Plan ($10,500 company contribution with multiple fully covered plan options) • 401(k) company plan with a match • Annual work-from-home budget of $500 • Annual training budget of $250 • TSA PreCheck • Annual Project Expedition tour credits of $750 • Employee discounts on thousands of tours and activities • 100% remote position

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