Student Success Coach

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $70k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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Project Kitty Hawk

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

Project Kitty Hawk is an organization that partners with University of North Carolina (UNC) System schools to enhance access to higher education for adult learners across the state. The company focuses on empowering institutions by offering comprehensive services that span enrollment support, faculty management, program design, technology solutions, marketing, and student success coaching. Their goal is to bridge educational attainment gaps in North Carolina by providing tailored online education experiences that meet the unique needs of working adults. Project Kitty Hawk aims to make high-quality, four-year education more affordable and accessible, contributing to workforce development and lifelong learning in the region.

📋 Description

• Provide personalized academic advising to adult students • Help students select appropriate courses, create and maintain degree plans, and understand degree requirements • Use coaching principles and strategies to promote student self-awareness and inspire action • Collaborate with students to identify educational and career goals and create roadmaps for success • Monitor student progress • Provide guidance and resources to improve study skills, time management, and organizational techniques • Address adult students’ work-life balance, time constraints, and financial concerns through tailored solutions and referrals • Help students navigate libraries, tutoring, wellness resources, and other support services • Encourage exploration of career pathways and resources • Identify at-risk students, develop intervention plans, and conduct outreach to re-engage and retain adult learners • Analyze and interpret data to support students and improve student success • Prepare for, attend, and contribute to internal and partner institution meetings • Ensure confidentiality of student information • Adhere to appropriate security policies for restricted student data • Report security-related issues • Ensure institutional data is appropriate, accurate, and timely

🎯 Requirements

• Bachelor’s degree in education, counseling, psychology, or related field • At least 2 years of experience working in academic advising or related student support services with adult students in an online higher education setting • Demonstrated experience coaching individuals, particularly in an educational or support context, to enhance their academic and personal development • Knowledge of the challenges and needs specific to adult learners in higher education • Knowledge of, and experience with, CRM, LMS, SIS platforms and other technologies used in online higher education and student management • Strong interpersonal skills and ability to build rapport with adult students • Excellent communication, organizational, and time-management skills • Knowledge of relevant academic policies and procedures • Knowledge of Family Educational Rights and Privacy Act of 1974 (FERPA) • Ability to exercise discretion and good judgment and maintain confidentiality • Ability to operate with agility and resilience in a dynamic, fast-moving environment • Master’s degree in a related field preferred • Certification in Academic or Success Coaching or a related coaching discipline preferred • Ability to work normal business hours and non-traditional evening and weekend hours • Ability to work a flexible, changing schedule • Ability to travel up to 10% of the time

🏖️ Benefits

• Full medical, dental, and vision coverage • 401(k) with match • Generous time-off policy • Paid volunteer time • Competitive salary • Potential performance bonus • Remote working flexibility • Home office environment • Standard office equipment • Flexible, changing work schedule • Travel expenses associated with required travel