Billing Experience Manager – B2B SaaS

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $65k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prompt Therapy Solutions Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Prompt Therapy Solutions Inc. is a company that provides therapy-focused software solutions designed to enhance the efficiency and profitability of clinics. They offer a range of features including AI-powered scheduling, patient management, billing, and reporting tools. Their platform caters to various practice sizes, from startup clinics to large enterprises, aiming to optimize clinic operations and improve patient satisfaction. The company's AI solutions help streamline workflows for roles such as front desk staff, therapists, billers, and clinic owners. Through advanced analytics and automated processes, Prompt Therapy Solutions seeks to modernize practice management and drive growth for therapy providers.

📋 Description

• Develop and maintain deep knowledge of the product’s billing offerings • Respond to customer inquiries through the single-channel support system • Provide ongoing customer support through the help desk platform • Develop and update internal and external knowledge bases • Promote customer satisfaction and loyalty by resolving inquiries and exceeding expectations • Establish processes and workflows to improve support-team efficiency • Identify opportunities to improve product and service features • Assist in prioritizing billing tickets by quantifying needs, features, and value points • Share user feedback with Product and help translate it into valuable features • Support Enterprise Billing Success Managers during client calls • Track and follow up on product bugs and enhancements • Assist with ticket triage and document new tickets

🎯 Requirements

• Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA • Highly analytical mindset and superior ability to troubleshoot/test software use cases and issues • Proactive, self-motivated, and able to use available resources to learn quickly and autonomously • Experience thriving in dynamic work settings requiring adaptability and efficiency • Willingness to work in a fast-paced environment, occasionally beyond standard hours • Highly proficient in MS Excel • Exceptional written and verbal communication skills • No prior billing experience required; comprehensive training will be provided • Prior startup and/or B2B SaaS technology organization experience preferred • Experience in clinical development or medical billing operations preferred • 1–3 years of Support or CX Team experience preferred • Experience handling multiple projects and meeting deadlines preferred • Experience with Zendesk or similar customer support software preferred • Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs) preferred • Must be legally authorized to work in the United States • Must be physically located in the United States

🏖️ Benefits

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower