Client Experience Manager – Early Morning, Flexible Schedule, Full-Time, B2B SaaS

🔥 33 minutes ago

🇺🇸 United States – Remote

💵 $65k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Prompt Therapy Solutions Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Prompt Therapy Solutions Inc. is a company that provides therapy-focused software solutions designed to enhance the efficiency and profitability of clinics. They offer a range of features including AI-powered scheduling, patient management, billing, and reporting tools. Their platform caters to various practice sizes, from startup clinics to large enterprises, aiming to optimize clinic operations and improve patient satisfaction. The company's AI solutions help streamline workflows for roles such as front desk staff, therapists, billers, and clinic owners. Through advanced analytics and automated processes, Prompt Therapy Solutions seeks to modernize practice management and drive growth for therapy providers.

📋 Description

• Provide customer support through the email support channel during early morning coverage and the additional scheduled work block • Handle incoming tickets, investigate reported issues, identify trends, and collaborate with Engineering to log, prioritize, and communicate issues • Support clinics as they begin their day and help ensure smooth software experiences • Act as the bridge between customer experience and product stability • Help clinics navigate questions and resolve issues, including issues following product releases • Develop and maintain deep product knowledge to respond to customer inquiries • Work primarily within the clinical platform while maintaining working knowledge of billing modules • Troubleshoot software issues, gather replication steps, and write actionable engineering tickets • Collaborate with Engineering to prioritize and monitor resolutions • Identify and escalate urgent issues affecting production environments or multiple customers • Contribute to internal process improvements and knowledge base updates • Promote customer satisfaction, understand customer needs, deliver value, and identify product and service improvement opportunities • Take on additional tasks as needed and contribute to broader team goals • Collaborate with the CX team to ensure clear handoffs and continuity on customer issues and follow-ups

🎯 Requirements

• Experience as a rehab clinician, such as an SLP, OT, PT, COTA, or PTA • Availability to work Monday–Friday from 4:00–8:00 a.m. Eastern Time, plus an additional four consecutive hours later each day • Highly analytical mindset with strong ability to troubleshoot and test software use cases and issues • Proactive, self-motivated, and resourceful learner capable of working independently with limited oversight • Experience thriving in dynamic work settings requiring adaptability and efficiency • Comfort working in a fast-paced environment and prioritizing customer needs • High proficiency in MS Excel • Exceptional written and verbal communication skills • Legally authorized to work in the US • Physically located in the US • Preferred: 1–3 years of experience on a Support or CX team • Preferred: Prior startup and/or B2B SaaS organization experience • Preferred: Knowledge of e-clinical systems and technologies, such as EMR, RTM, HEP, CRM, and HIEs • Preferred: Comfort handling cross-functional communication with Engineering and Product teams • Preferred: Technical proficiency with foundational device and network troubleshooting • Preferred: Ability to handle multiple projects, shift gears quickly, and meet deadlines while maintaining professional composure • Preferred: Experience with Zendesk or similar customer support software

🏖️ Benefits

• Competitive salaries • Fully remote role • Flexible scheduling following required early morning coverage • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ, including a cold plunge, sauna, and shower