Senior Manager, Benefit Verification – Authorization Operations

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Prompt Therapy Solutions Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Prompt Therapy Solutions Inc. is a company that provides therapy-focused software solutions designed to enhance the efficiency and profitability of clinics. They offer a range of features including AI-powered scheduling, patient management, billing, and reporting tools. Their platform caters to various practice sizes, from startup clinics to large enterprises, aiming to optimize clinic operations and improve patient satisfaction. The company's AI solutions help streamline workflows for roles such as front desk staff, therapists, billers, and clinic owners. Through advanced analytics and automated processes, Prompt Therapy Solutions seeks to modernize practice management and drive growth for therapy providers.

📋 Description

• Build and scale the Benefit Verification and Authorization (BVA) service by translating business priorities into operational plans and execution. • Develop scalable processes, workflows, SOPs, ownership models, handoffs, and operating rhythms. • Evaluate, simplify, standardize, automate, and redesign operational processes. • Establish expectations and measures for quality, productivity, service levels, capacity, and overall performance. • Build reporting and operating cadences and use operational data to identify trends, root causes, improvements, and impact. • Partner with Managers and Team Leads to address performance gaps and develop sustainable solutions. • Partner with AI Engineering to identify automation opportunities, translate operational problems into technical use cases, test new capabilities, and lead implementation. • Define and improve BVA customer onboarding, ongoing service delivery, communication, feedback, and escalation practices. • Lead and develop BVA Managers and other leaders, building accountability and leadership capacity. • Represent BVA operational needs across the organization and communicate challenges, priorities, and tradeoffs to leadership and cross-functional stakeholders.

🎯 Requirements

• 7+ years of experience in operations, service delivery, revenue cycle management, customer operations, or a related field. • 3+ years of experience leading people leaders, including Managers and/or Team Leads. • Experience building, standardizing, and improving operational processes in a growing or changing environment. • Experience managing complex operations using performance metrics, quality measures, and operational data to drive decisions. • Ability to identify operational gaps, determine root causes, and implement scalable solutions. • Experience leading cross-functional initiatives and partnering with teams outside the direct organization. • Experience building or improving customer onboarding, implementation, or ongoing service-delivery processes. • Strong written and verbal communication skills across frontline teams, leadership, customers, and technical partners. • Ability to lead through ambiguity, manage competing priorities, and drive work from problem identification through implementation. • Legally authorized to work in the United States. • Employer sponsorship may be required to be disclosed; applicants are asked whether they currently or in the future require sponsorship. • Direct experience with healthcare revenue-cycle operations, benefit verification, and/or prior authorization is addressed in the application questions.

🏖️ Benefits

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower