Senior IT Operations Technician

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $115k - $135k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Tines

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

Tines is a leading automation platform that empowers security teams and IT professionals to create, run, and monitor workflows in real-time. With a focus on AI-powered automation, Tines connects with a wide range of products and APIs to streamline processes and enhance productivity across various teams, including security, IT, infrastructure, and engineering. It provides tools for building apps and self-service portals, enabling organizations to integrate systems, manage risk, automate incident responses, and drive operational efficiencies. Built for enterprise-grade transparency and compliance, Tines fuels smarter, more secure work environments with ease of use and rapid deployment.

📋 Description

• Provide expert IT Operations support to employees across a globally distributed organization. • Take charge of complex operational issues, investigate them, and find resolutions while considering employee experience, security, reliability, and business impact. • Mentor and coach IT Operations team members; support troubleshooting, root-cause analysis, documentation, and operational decisions. • Support employees and IT services in the federal environment, including administration of Microsoft 365 Government Community Cloud High (GCC High), troubleshooting, and support documentation. • Partner with Security and other teams on operational, security, and compliance requirements for the federal environment. • Lead root-cause analysis for recurring or high-impact operational issues and implement scalable technical or process improvements. • Surface operational risks, recurring issues, and improvement opportunities to the IT executive team.

🎯 Requirements

• 8–12 years of IT Operations experience, or equivalent experience demonstrating senior-level technical breadth, judgment, and ownership. • Advanced administration experience with several enterprise platforms, such as Google Workspace, Microsoft 365, Slack, Zoom, Jira, an identity provider, or a mobile device management platform. • Enterprise Microsoft 365 administration experience. • Experience with GCC High or another regulated government cloud environment is preferred. • Experience leading root-cause analysis and implementing scalable technical or process improvements. • Experience acting as a technical escalation point and mentoring or coaching other IT professionals. • Strong judgment when balancing employee experience, security, reliability, speed, and business impact. • An automation mindset, including identifying appropriate automation opportunities and considering security, reliability, scalability, and maintainability. • Must be located in the United States Pacific Time Zone.

🏖️ Benefits

• Equity • Equal employment opportunities