Team Lead, Enterprise RCM Operations

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Prompt Therapy Solutions Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Prompt Therapy Solutions Inc. is a company that provides therapy-focused software solutions designed to enhance the efficiency and profitability of clinics. They offer a range of features including AI-powered scheduling, patient management, billing, and reporting tools. Their platform caters to various practice sizes, from startup clinics to large enterprises, aiming to optimize clinic operations and improve patient satisfaction. The company's AI solutions help streamline workflows for roles such as front desk staff, therapists, billers, and clinic owners. Through advanced analytics and automated processes, Prompt Therapy Solutions seeks to modernize practice management and drive growth for therapy providers.

📋 Description

• Serve as the primary operational point of contact for assigned enterprise client accounts related to Accounts Receivable, Billing, Payment Posting, and revenue cycle workflows. • Develop and maintain expert knowledge of client workflows, payer behavior, operational processes, provider nuances, and account-specific requirements. • Partner with Client Success Managers, internal operational teams, and client stakeholders on client health, escalations, performance initiatives, and workflow optimization. • Conduct root cause analysis of denied and rejected claims, underpayments, payment variances, and workflow breakdowns. • Identify systemic operational issues and implement corrective actions and sustainable process improvements. • Monitor AR, denial trends, aging performance, and payment anomalies. • Serve as the first line of escalation for claim resolution, payer, and workflow barriers. • Assign and prioritize weekly workloads and oversee daily performance across AR, Billing, Payment Posting, and related functions. • Use dashboards, reporting tools, clearinghouse data, and productivity metrics to validate quality and monitor performance. • Ensure end-of-month processes, reconciliations, and reporting deliverables are completed accurately and on time. • Facilitate onboarding and ongoing training; provide coaching, 1:1 meetings, team syncs, and development discussions. • Generate, review, and distribute monthly reporting on AR performance, patient balances, refunds, denials, payment variances, and operational KPIs. • Research and recommend account adjustments, write-offs, workflow enhancements, and operational improvements. • Support client audits, operational reviews, escalations, strategic initiatives, and additional projects assigned by leadership.

🎯 Requirements

• Minimum 2 years of hands-on experience managing day-to-day billing and collections team functions. • Proven experience reviewing, coding, and collecting professional services provided. • Demonstrated proficiency in healthcare revenue cycle management. • Ability to drive organizational transformation and guide teams through change management initiatives. • Strong leadership qualities and strategic vision. • Supervisory proficiency in leadership, team development, coaching, mentoring, and situational assessment. • Proven ability to foster continuous improvement and build high-performing teams. • Proficiency with Google for Business, Microsoft Excel, Microsoft Word, and other relevant software applications. • HIPAA compliance regarding protection of patient health information is required for all associates. • Familiarity with clearinghouses and healthcare billing and collections SaaS products is highly desirable. • Applicants must be physically located in the United States and legally authorized to work there.

🏖️ Benefits

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower