Team Lead, RCM Operations

🕒 June 29

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Prompt Therapy Solutions Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Prompt Therapy Solutions Inc. is a company that provides therapy-focused software solutions designed to enhance the efficiency and profitability of clinics. They offer a range of features including AI-powered scheduling, patient management, billing, and reporting tools. Their platform caters to various practice sizes, from startup clinics to large enterprises, aiming to optimize clinic operations and improve patient satisfaction. The company's AI solutions help streamline workflows for roles such as front desk staff, therapists, billers, and clinic owners. Through advanced analytics and automated processes, Prompt Therapy Solutions seeks to modernize practice management and drive growth for therapy providers.

📋 Description

• Support the Sr. Manager in overseeing daily operations of revenue cycle management teams • Optimize revenue cycle activities to maximize client revenue retention and enhance service gains • Serve as subject matter expert for assigned client accounts, workflows, payer challenges, and account nuances • Conduct root cause analysis of rejected and denied claims and reporting or clearinghouse discrepancies • Identify accounts receivable and billing trends, payment anomalies, and potential issues • Escalate and resolve team barriers involving accounts or workflows • Assign weekly workloads based on claim volume, account needs, and strategic priorities • Validate work completion and accuracy using reporting tools, dashboards, and submission logs • Flag performance or account red flags and own resolution or follow-up • Ensure end-of-month processes are accurate and ready for client reporting • Support Accounts Receivable, Billing, and Payment Posting functions • Facilitate onboarding and training across software platforms and web-based systems • Provide hands-on support in claim preparation, submission, and AR follow-up • Conduct weekly 1:1s, team syncs, and development check-ins • Coach and mentor team members and foster professional growth • Build a culture of accountability, continuous improvement, and high performance • Generate and submit monthly patient-balance and refund-balance reports to CRCs • Use AR Aging Reports, denial/rejection dashboards, EOB Tracking Logs, Claim Submission Logs, and Productivity Reports for oversight • Provide accurate and timely reporting for financial analysis and decision-making • Research and recommend adjustments or write-offs with supporting analysis for leadership approval • Perform other duties or projects assigned by leadership

🎯 Requirements

• Minimum 2 years of hands-on experience managing day-to-day billing and collections team functions • Experience reviewing, coding, and collecting professional services • Demonstrated proficiency in healthcare revenue cycle management • Ability to drive organizational transformation and guide teams through change management • Strong leadership qualities and strategic vision • Supervisory experience in leadership, team development, coaching, mentoring, and situational assessment • Proven ability to foster continuous improvement and build high-performing teams • Proficiency with Google for Business, Microsoft Excel, Microsoft Word, and relevant software platforms • Familiarity with healthcare billing and collections clearinghouses and SaaS products highly desirable • Compliance with HIPAA regulations and organizational privacy policies and procedures • Must be physically located in the United States • Must be legally authorized to work in the United States

🏖️ Benefits

• Smart-work culture emphasizing ownership of workload • Positive impact through helping outpatient rehab organizations treat more patients and deliver better care • Equal opportunity and inclusive work environment