Customer Success Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Propelus

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Propelus is a company dedicated to modernizing the way professionals, employers, regulators, educators, and partners work together. It unifies three innovative brands—CE Broker, EverCheck, and Immuware—to provide comprehensive compliance and professional management solutions. Propelus empowers professionals with tools for career advancement, streamlines the compliance process, and offers a platform for professional management, continuing education, and primary source verification. Trusted by over 5 million professionals and organizations, Propelus has a mission to simplify compliance and enhance professional growth and success, particularly in the healthcare sector.

📋 Description

• Lead, mentor, and develop a diverse team of Customer Success Professionals • Provide coaching, training, and performance feedback • Continuously improve team operating processes • Support CSMs with account strategy and complex contract renewals, expansions, and upsells • Collaborate with Sales and other teams to drive retention and growth • Develop and implement data-based customer success strategies • Analyze customer data and health trends to mitigate churn risks • Identify product and service improvement opportunities • Partner with Operations to design and test workflows for customer segments • Present team performance and customer insights to director-level leadership • Create and improve customer success playbooks, best practices, and training materials • Manage team resources, workload distribution, capacity planning, and utilization

🎯 Requirements

• 5+ years of experience in Customer Success • 2+ years of experience managing a team of customer success professionals • Strong analytical skills and customer success best-practice knowledge in the technology industry • Experience presenting data internally and leading external EBRs • Ability to work effectively in a fast-paced, dynamic, remote environment • Proven track record driving customer retention, growth, and advocacy • Strong understanding of the customer lifecycle and customer success principles, methodologies, and best practices • Excellent communication and interpersonal skills • Proficiency with customer success platforms and CRM systems • Experience with Gainsight, Planhat, and HubSpot preferred • Familiarity with the healthcare environment preferred • Comfort working with enterprise-level accounts preferred • Bachelor's degree in Business Administration, Marketing, or a related field preferred • Legally authorized to work in the US; sponsorship unavailable

🏖️ Benefits

• Employee medical insurance premium covered up to 100% • Affordable spouse and child medical coverage through employer contribution • HSA, FSA, medical, dental, and vision insurance options • Dental and vision options with 100% of employee premium covered • 20–30 days PTO annually based on tenure, accruing quarterly and available immediately • 14 paid holidays for US-based teams • One floating holiday • One paid birthday day off during birth month • 16 hours Volunteer Time Off • Additional leave options • Compliance with more favorable state and local leave laws • 401(k) with company matching • Financial planning education and resources • Annual Lifestyle Spending Account for wellness, WFH equipment, and other eligible expenses • 24/7/365 Employee Assistance Program with counseling, legal and financial services, and care referrals • Carrot fertility, hormonal health, and family-building benefits • Beyond Med discounted elective care plan • Spot Pet Insurance • Remote-first, global, distributed company • Sponsored anniversary trips for 10- and 20-year employees • Professional development allowance • Equal opportunity and inclusive workplace