Customer Success Manager

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $80k - $91.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Skillsoft

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs.

📋 Description

• Serve as a strategic advisor to enterprise customers, connecting Skillsoft solutions to workforce, talent, skilling, and business transformation priorities • Act as the source of truth for customer health, account strategy, stakeholder dynamics, risks, opportunities, and next actions • Develop and execute customer success plans aligned to business objectives, success measures, workforce initiatives, and desired outcomes • Build and maintain trusted relationships across executive sponsors, business leaders, HR, talent, learning, and technology stakeholders • Drive customer outcomes by helping organizations define, measure, and achieve meaningful workforce and business results • Lead strategic reviews connecting customer goals, skills development, adoption trends, business impact, and future opportunities • Identify and mitigate customer risk by monitoring account health, stakeholder engagement, adoption signals, and business changes • Own renewal readiness through proactive planning, risk management, stakeholder alignment, and value realization • Create executive alignment by facilitating conversations that strengthen sponsorship, governance, and organizational commitment • Partner cross-functionally with sales, solutions, services, support, and product teams to deliver a seamless customer experience • Surface growth opportunities by identifying expansion signals, workforce initiatives, and emerging customer priorities • Leverage customer insights to influence product direction, service improvements, customer programs, and go-to-market strategy

🎯 Requirements

• 5+ years of professional Customer Success, Sales or Professional services experience with a Bachelor's Degree in business, education, or related field; or equivalent experience • Experience leading complex customer relationships and driving measurable business outcomes within enterprise organizations • Solid knowledge of the digital learning industry and ability to articulate its features and benefits to all levels of the business enterprise • Understanding of customers' business drivers • Ability to analyze data, identify trends, and translate insights into strategic recommendations and action plans • Excellent communication skills with the ability to influence stakeholders from program managers through executive leadership • Experience using Salesforce CRM and Churn Zero or CSP equivalent preferred • Advanced proficiency in Excel, PowerPoint, and data-driven storytelling tools preferred • Knowledge of workforce transformation, AI-enabled learning solutions, talent development, or HR technology ecosystems preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid time off