Client Success Representative II

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $20 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EMS Management & Consultants, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EMS Management & Consultants, Inc. (EMS|MC) is a company that specializes in providing comprehensive operational solutions for over 1,500 emergency medical services (EMS) providers across the United States, including hospital systems, municipalities, and private companies. Founded by professionals within the EMS industry, EMS|MC offers services designed to optimize reimbursement, resources, and regulatory compliance. With more than 25 years of experience, the company leverages technologies like EMsmart, a SaaS-driven billing solution, to enhance revenue performance for EMS agencies. EMS|MC also works closely with the PWW Advisory Group to ensure compliance with the ever-changing regulatory landscape, providing tools and educational resources to EMS providers.

📋 Description

• Maximize account performance and client retention by providing guidance and support related to client accounts • Manage and respond to client and internal needs • Contribute within the Point of Delivery (POD) structure and support coordination of team activities • Answer, resolve, or route Client Success phone calls and emails from clients and internal staff • Identify caller and communication trends and provide actionable feedback to Client Success leadership • Track, analyze, and communicate call and email trends • Share insights to support Client Business Reviews and internal schedule management • Ensure timely communication and consistent follow-up with clients and internal stakeholders • Lead and participate in projects and special initiatives • Document and coordinate requests related to audits and similar activities • Collaborate cross-functionally with CSR III and leadership to resolve issues and support operational needs • Assist with schedule management and resource planning • Serve as a higher-level resource in emergent situations • Provide backup support to CSR III, team members, and other departments • Monitor assigned client account performance and provide insights and recommendations to improve outcomes • Perform other duties as assigned

🎯 Requirements

• Associate’s degree in Business Administration, Healthcare, or related field, or high school diploma with comparable work experience • Experience in healthcare, healthcare billing, and/or a third-party environment • Working knowledge of company operations and cross-functional department processes • Strong client service skills with excellent written, verbal, and verbal communication abilities • Ability to collaborate and work effectively across functional teams • Highly organized with the ability to manage time, multitask, and prioritize effectively • High level of accuracy with strong attention to detail and ability to meet deadlines • Strong understanding of confidentiality requirements and commitment to protecting sensitive information • Ability to adapt to changes in work environment, procedures, priorities, and job responsibilities • Demonstrated ability to work independently, take initiative, and complete tasks with minimal supervision • Working knowledge of Medicare, Medicaid, insurance, liability, and tertiary payment methods • Demonstrated understanding of HIPAA requirements and regulations • Ability to learn, understand, and apply client-specific requirements • Strong data entry skills with working knowledge of Microsoft Office programs; experience with Microsoft Excel preferred • Proficiency in English is necessary for job-related communication • Authorized to work in the United States now and in the future; no current or future visa sponsorship

🏖️ Benefits

• Discretionary bonus plan • Comprehensive benefit package • Retirement plan • Health coverage • Paid time off • Necessary equipment provided, including a computer, monitor, keyboard, mouse and headset • Reasonable accommodations for qualified individuals with disabilities • Quiet, private workspace requirement for approved hybrid/remote employees • Reliable internet connection required for hybrid/remote work