Client Success Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $50k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Best Version Media

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

📣 Marketing

📱 Media

☁️ SaaS

💰 Private equity on 2018-11

Marketing • Media • SaaS

Best Version Media is a local marketing and media company that helps small and neighborhood businesses connect with their communities through a combination of monthly print magazines, geo-targeted digital ads, and online presence management tools. They operate through local Publishers who produce community-focused magazines mailed to targeted neighborhoods, and provide an all-in-one dashboard to manage listings, monitor reviews, and track ad performance. BVM also offers a Publisher franchise/independent contractor opportunity to run local publications and advertising sales.

📋 Description

• Serve as the primary point of contact across the client lifecycle • Build strong, trust-based relationships through proactive communication and clear expectation-setting • Identify account risks early and address performance or cost concerns • Lead renewal and save conversations to maintain book stability • Identify client growth opportunities by recommending relevant print upgrades, premium placements, and digital solution expansions • Advise clients on messaging, positioning, and content tools such as Expert Contributor articles and Business Profiles • Collaborate with internal partners across design, billing, contract administration, and campaign setup • Manage account priorities, client deliverables, and CRM documentation accurately and efficiently • Meet crucial deadlines • Contribute to client retention, renewal performance, and revenue growth

🎯 Requirements

• Background in account management, advertising, marketing, or client success with a focus on retention and revenue growth • Confident communication skills with experience setting expectations, leading performance reviews, and navigating renewal or objection-handling conversations • Demonstrated ability to identify expansion opportunities and position appropriate print and digital marketing solutions • Strong conflict-resolution skills • High attention to detail • Disciplined time and CRM management • Deep understanding of branding-focused marketing • Demonstrated track record of identifying at-risk accounts early and executing effective renewal save strategies • Prior experience managing client relationships across both print and digital advertising environments • Proven ability to navigate complex client scenarios by collaborating seamlessly across internal teams

🏖️ Benefits

• Incentives in addition to base salary