Medical Information Specialist, RN

🔥 12 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ProPharma

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2001

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

💰 $8.6M Venture Round on 2020-10

Healthcare • Logistics • Manufacturing

ProPharma is a leading research consulting organization in the life sciences industry. The company specializes in providing custom solutions across the full product lifecycle, from early discovery to post-market monitoring. ProPharma's services include regulatory sciences, clinical research solutions, quality and compliance services, pharmacovigilance, medical information, and R&D technology. Known for its deep domain expertise, ProPharma assists clients in the pharmaceuticals, biotechnology, and medical device sectors with regulatory support, clinical development, and quality management. ProPharma's global team supports a wide range of therapeutic areas including oncology, cardiovascular, and rare diseases, among others, ensuring effective and efficient delivery of life-saving therapies.

📋 Description

• Respond to unsolicited consumer, healthcare professional, and other external customer requests for medical and safety information via telephone, website/email, letter, fax, and scientific meetings • Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma policies • Identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints • Complete tasks within deadlines documented in ProPharma SOPs and client Working Practices • Formulate accurate responses using approved labeling, company standard responses, published literature, and other data • Assist with writing custom medical information responses • Log inquiries accurately, comprehensively, and promptly in inquiry handling systems • Perform quality checks on adverse events, product quality complaints, correspondence, and logged inquiries • Provide after-hours coverage on a rotated basis as required • Follow company and country-specific privacy policies and manage confidential information in accordance with data privacy regulations • Comply with company health and safety policies • Perform other activities assigned by the Manager

🎯 Requirements

• Nursing degree (RN/BS/BA/MS) • Excellent verbal and written communication skills, including proofreading, professional telephone etiquette and empathetic customer service skills • Ability to write in a fluent and grammatically correct manner in the target language for the role • English language proficiency • Working knowledge of medical terminology, pathophysiology, pharmacology, regulations and industry standards • Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability • Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing and organizational skills • Proactive with demonstrative ability to independently identify problems and suggest effective solutions • Ability to learn, take instruction and apply to daily operations/tasks • Receptive to constructive feedback and able to take responsibility for work allocated • Self-motivating; ability to demonstrate initiative and internal drive • Willingness to seek out additional workload projects • Ability to work independently and as part of a team • Highly proficient in Microsoft Office software platforms and Adobe Acrobat • Experience using a document management system • Aptitude to learn other computer systems, including an inquiry handling database

🏖️ Benefits

• Remote working support • Hybrid working option for new hires near a ProPharma office, as agreed with the manager • Equal opportunity workplace • Diversity, equity, and inclusion commitment