Customer Experience Associate

Job not on LinkedIn

🔥 59 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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ProphetX

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🎲 Gambling

🏪 Marketplace

⚽ Sports

Gambling • Marketplace • Sports

ProphetX is a consumer-facing sports prediction market and betting exchange platform branded as "America's First Sports Prediction Market. " It operates a secondary marketplace where users can buy and sell prediction positions, providing liquidity and market-driven pricing for sports bets with a particular emphasis on football betting. The platform combines elements of sports betting, an exchange-style marketplace, and prediction-market mechanics to enable peer-to-peer wagering.

📋 Description

• Respond quickly and thoughtfully to user questions over email and live chat, consistently aiming to exceed expectations. • Use internal tools to diagnose issues, troubleshoot bugs, and resolve platform quirks efficiently. • Proactively connect with new and existing users across support channels to help them get the most out of the product. • Monitor product stability and performance through user outreach, and escalate issues to Engineering and Product promptly. • Process and evaluate redemption requests in line with internal and regulatory procedures. • Observe and flag fraud patterns or related account activity. • Communicate user feedback and trends to Product, Marketing, and Operations. • Continuously look for ways to improve our customer experience process.

🎯 Requirements

• A quick, creative problem-solver who thinks on their feet in a fast-moving environment. • Strong communication, organizational, and analytical skills. • General knowledge of the sports betting, trading, or prediction markets landscape. • Comfort learning new internal tools and systems quickly. • Willingness to work a schedule that includes nights and weekends. • Nice to Have • Previous experience with Zendesk or similar systems • Previous experience with Slack and Google Workspace tools • Experience in prediction markets specifically • Familiarity with CFTC-regulated or financial services product environment

🏖️ Benefits

• Competitive compensation aligned to role and market • Equity opportunities so you share in what we’re building • A clear connection between impact and reward • Medical, dental, and vision coverage • Flexible time off built on trust and accountability • A culture that respects your time and avoids unnecessary meetings • Fully remote within the U.S. • Flexibility to work in the way that helps you do your best work