Help Desk Support Specialist – Associate

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🕒 April 1

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

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ProSidian Consulting

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Energy

🏢 Enterprise

Consulting • Energy • Enterprise

ProSidian Consulting is an integrated management and operations consulting firm known for its strong national practice in areas such as Risk Management, Compliance, Business Process, IT Effectiveness, Energy and Sustainability, and Human Capital. The company was established by former Big 4 management consultants and employs a multidisciplinary team of nearly 190 professionals. ProSidian Consulting provides tailored and strategic solutions to private companies and government agencies across various industries, including Manufacturing, Banking & Financial Services, Consumer Products & Retail, Energy & Utilities, and Federal, State & Local Government Agencies. Their approach focuses on aligning strategies at the intersections of assets, processes, policies, and people to deliver sustainable and profitable returns.

📋 Description

• Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Associate) in the Government And Public Services Industry Sector focussing on IT Services Solutions for clients such as The Department of Interior (DOI | NPS) • Serve as a Help Desk Support Service Specialist - Associate and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities to Provide associate-level technical assistance to end-users at the NPS, including basic troubleshooting • Assist intermediate and senior IT staff in troubleshooting and resolving technical issues

🎯 Requirements

• Associate-level technical support experience with certifications in relevant fields. • Familiarity with system administration and basic network troubleshooting procedures. • Certification Skillset Attributes: CompTIA Security+ or CISSP, Microsoft Certified Systems Engineer (MCSE) • Process Skillset Attributes: Best Business Practices, Change Management • Functional Skillset Attributes: Systems Administration Expertise, Tier 1, 2, and 3 Technical Support • Technical Skillset Attributes: IT Service Management (ITSM), Operating System (OS) Support • Educational Skillset Attributes: Bachelor’s Degree in IT/Computer Science, Advanced Certifications • 3+ years of experience in IT help desk roles, with certifications

🏖️ Benefits

• Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives • Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC • 401(k) Retirement Savings Plans help you save for your retirement. Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement • The flexibility of Paid Time Off (PTO) lets you set your own priorities. • Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. • Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less