Account Management Manager

🔥 13 minutes ago

🇺🇸 United States – Remote

💵 $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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ProSites

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🏥 Healthcare

📣 Marketing

☁️ SaaS

Healthcare • Marketing • SaaS

ProSites is a provider of websites, digital marketing, and practice-efficiency software tailored primarily to dental practices and other community-based professionals (medical, veterinary, accounting/financial via the CPA Site Solutions brand). The company offers dental website design and hosting, SEO, social media and paid advertising (Facebook ads, PPC, Local Services Ads), review management, AI chat, online forms and payments, recall/reminder automation, phone systems, insurance verification, and practice dashboards to acquire and retain patients and automate office workflows. ProSites markets itself as a turnkey digital-marketing and SaaS-style solution for healthcare practices and claims thousands of clients and partnerships with dental associations.

📋 Description

• Manage high-profile accounts and define client success benchmarks • Act as liaison between inter-departmental teams on behalf of the Account Manager team and/or Customer Experience Manager • Mentor and train the Account Manager team by understanding and proactively addressing client risks/issues • Participate in hiring and training new Account Managers • Monitor and generate reports using the proprietary CRM system • Review client strategy, contracts, and agreements for accuracy and alignment with agency promises • Monitor client feedback to maintain high client satisfaction • Maintain up-to-date documentation of all client activities • Represent the client internally with a high level of ownership and responsibility • Collaborate on customer retention by recognizing behavioral triggers • Provide input on new processes and workflows • Perform other duties as assigned by management

🎯 Requirements

• 3+ years of Account Manager experience • 1+ year as a Senior Account Manager • College degree or equivalent work experience • Highly organized and maintains documentation on every aspect of work • Detail oriented with strong communication skills, written and verbal • Entrepreneurial mentality and client-centric • Motivated, team player, and quickly adapts to change • Work well under pressure in a high volume, fast paced environment • Moderate to Advance experience with CRM, preferably Salesforces.com, or similar systems required • Prolonged periods of seating • Must be able to lift at least 20 pounds

🏖️ Benefits

• $20,000/year MBO • May be requested to work overtime and weekends if deemed necessary • Certain management positions might be required to occasional travel