Senior Salesforce Administrator

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

🌐👷 Salesforce Administrator

👻 Ghost score 0%

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ProSites

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🏥 Healthcare

📣 Marketing

☁️ SaaS

Healthcare • Marketing • SaaS

ProSites is a provider of websites, digital marketing, and practice-efficiency software tailored primarily to dental practices and other community-based professionals (medical, veterinary, accounting/financial via the CPA Site Solutions brand). The company offers dental website design and hosting, SEO, social media and paid advertising (Facebook ads, PPC, Local Services Ads), review management, AI chat, online forms and payments, recall/reminder automation, phone systems, insurance verification, and practice dashboards to acquire and retain patients and automate office workflows. ProSites markets itself as a turnkey digital-marketing and SaaS-style solution for healthcare practices and claims thousands of clients and partnerships with dental associations.

📋 Description

• Manage a team of two Salesforce Administrators • Report directly to the VP of Operations and collaborate with sales, support, sales operations, finance, and other stakeholders • Manage users and licenses, including setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules • Configure Salesforce, including data flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports • Develop user reports and provide training • Manage sandbox environments and DevOps/release processes • Identify and gather requirements and translate them into scalable, best-practice solutions • Identify unused or underutilized platform features • Create a platform roadmap and define priorities with stakeholders • Communicate platform changes to end users and stakeholders • Improve Salesforce data quality through data management, rules, and automation • Perform proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer • Handle user support tickets and improve user adoption • Conduct new-user and ongoing-user training • Create and maintain technical documentation • Manage integrated applications and third-party suppliers, including Marketo, Milestones PM+, BlueSnap Payments, Chargent, and DocuSign • Participate in annual Salesforce contract renewals and negotiations • Perform other duties assigned by management

🎯 Requirements

• 5+ years of hands-on Salesforce Administration experience with Salesforce and Sales • Certified Salesforce Administrator • Additional Salesforce certifications, e.g. Advanced Administrator or Platform App Builder • Bachelor’s/Postgraduate degree, or professional qualification (preferred) • Strong Salesforce product knowledge • Proactive attitude to platform enhancements • Ability to design scalable, best-practice solutions • Excellent relationship-building skills • Ability to liaise with stakeholders at all levels • Ability to translate requirements into technical solutions • Experience in change management and governance • Experience training end users and key stakeholders • Technical documentation skills • Availability and responsiveness to questions • Experience implementing Salesforce configuration changes • DevOps/release management experience • Understanding of basic triggers/Apex code knowledge • Continued personal/professional development • Active participation in the Salesforce community • Regular and reliable attendance • Ability to lift at least 20 pounds

🏖️ Benefits

• Fully remote work • May be requested to work overtime and weekends if necessary • Reasonable accommodations for individuals with disabilities • Potential occasional travel for certain management positions