Intake Specialist

Job not on LinkedIn

🔥 11 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Protection Mandate Limited

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

📦 Logistics

🔐 Security

💼 Consulting

Logistics • Security • Consulting

Protection Mandate Limited is a Nigerian-owned consulting company specialized in Safety and Security, operating out of Abuja, Nigeria, and throughout Africa. Established in 2017 and fully incorporated in 2019, the company provides bespoke security advisory services, training, executive protection, enterprise risk management, and resilience solutions to a variety of clients. With a Nigeria-centric approach and a team comprising professionals from diverse corporate and military backgrounds, Protection Mandate Limited aims to effectively manage and mitigate security risks for its clients.

📋 Description

• Client Intake & Case Evaluation • Respond to incoming calls and inquiries from prospective clients • Gather and document case details accurately and efficiently • Evaluate potential cases and determine fit and viability • Ensure each caller feels heard, supported, and confident in next steps • Sales & Client Conversion • Guide prospective clients through the sign-up process • Build rapport and convert qualified leads into signed clients • Utilize persuasive communication and consultative sales techniques • Meet or exceed monthly performance and conversion goals • Relationship Management & Coordination • Collaborate with the intake management team on case evaluation decisions • Maintain strong relationships with clients and internal teams • Ensure timely follow-up and consistent communication • Administrative & System Management • Enter and maintain accurate data in the firm’s case management system • Upload and organize documents and client information • Perform additional tasks as assigned

🎯 Requirements

• 2+ years of experience in sales, call center, or customer service • Strong communication skills (verbal and written) • Ability to balance empathy with persuasive sales skills • Comfortable working in a goal-driven, performance-based environment • Ability to multi-task while typing (40+ WPM) • Highly organized with strong attention to detail • Willingness to work evenings, weekends, and flexible schedules as needed • High School Diploma or GED required • Preferred: Bilingual (English/Spanish) • Experience in legal intake or personal injury

🏖️ Benefits

• Competitive compensation (base + performance incentives) • Medical Insurance • Dental Insurance • Vision Insurance • Flexible Spending Account (FSA) • Health Savings Account (HSA) with employer contributions • Employer-paid Life and AD&D Insurance • Voluntary Life Insurance options • Employer-paid Short-Term & Long-Term Disability • Employee Referral Bonus Program • 401(k) with company match