
201 - 500 employees
Founded 2000
💼 Consulting
📦 Logistics
💰 $10M Series A on 2021-07
Consulting • Logistics • Cloud Services
Protera is a globally certified SAP, Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP) cloud migration and enterprise managed service provider. The company excels in modernizing, optimizing, and securing enterprise workloads in the cloud, offering a suite of services that include cloud modernization, managed cloud security, disaster recovery, data intelligence, and SAP migration. Protera has been a pioneer in enterprise cloud services since 1998, known for its deep technical expertise in SAP systems and ability to drive down costs while enhancing performance and security for its clients.
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201 - 500 employees
Founded 2000
💼 Consulting
📦 Logistics
💰 $10M Series A on 2021-07
Consulting • Logistics • Cloud Services
Protera is a globally certified SAP, Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP) cloud migration and enterprise managed service provider. The company excels in modernizing, optimizing, and securing enterprise workloads in the cloud, offering a suite of services that include cloud modernization, managed cloud security, disaster recovery, data intelligence, and SAP migration. Protera has been a pioneer in enterprise cloud services since 1998, known for its deep technical expertise in SAP systems and ability to drive down costs while enhancing performance and security for its clients.
• Support the day-to-day administration and maintenance of SAP landscapes • Monitor SAP environments including ECC, S/4HANA, NetWeaver, and related platforms • Assist with SAP system refreshes, client copies, transports, and routine Basis activities • Support SAP patching, kernel updates, and system maintenance activities • Monitor system health, availability, and performance • Administer and support SAP monitoring and management platforms • Configure monitoring alerts, thresholds, dashboards, and notifications • Analyze system alerts and work with technical teams to resolve issues • Perform health checks and proactive monitoring across SAP environments • Support root cause analysis for recurring system and performance issues • Provide Level 2 support for SAP Basis and platform-related issues • Troubleshoot SAP application, connectivity, performance, and infrastructure incidents • Participate in incident management and change management processes • Create and maintain operational documentation and support procedures • Monitor SAP application performance and system utilization • Identify performance bottlenecks and escalate remediation recommendations • Generate operational reports and dashboard metrics for stakeholders • Support capacity planning and availability management initiatives • Partner with SAP functional teams, infrastructure teams, and managed services providers • Assist with planned maintenance activities and system upgrades • Support audit, compliance, and operational readiness activities • Contribute to continuous improvement initiatives across SAP operations
• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience • 3-5 years of SAP technical experience • Hands-on SAP Basis administration experience • Experience supporting SAP ECC, S/4HANA, or NetWeaver environments • Experience with one or more of SAP Solution Manager, Avantra (Syslink), BMC Patrol, SAP CCMS, or ProMonitor • Experience monitoring enterprise SAP production environments • Working knowledge of SAP transports, system monitoring, and Basis operations • Experience troubleshooting SAP performance and availability issues • Familiarity with Linux and/or Windows server environments • SAP Basis Administration certification is preferred • Strong analytical and problem-solving skills • Excellent communication and collaboration abilities • U.S. Citizenship or Green Card Holder is required
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