Customer Success Manager – Partners

Job not on LinkedIn

🕒 July 24

🇺🇸 United States – Remote

💵 $110k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prove

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🛡️ Insurance

💼 Consulting

Healthcare • Insurance • Consulting

Prove is the world’s most accurate identity verification and authentication platform, trusted by over 1,000 leading companies to reduce fraud and improve consumer experiences. The company offers a range of digital identity solutions, including Prove Pre-Fill®, Prove Identity®, and Prove Auth®, which streamline the onboarding process, enhance authentication, and provide real-time identity management. With advanced KYC-compliant identity verification and solutions that enable a seamless user experience, Prove is widely used across various industries such as banking, healthcare, and fintech to mitigate fraud and accelerate digital onboarding. Prove ensures bank-grade security, offering frictionless and secure identity verification across the globe.

📋 Description

• Run regular business reviews and executive-level QBRs covering partnership status, integrations, Prove's value, commercial goals, joint marketing, and long-term plans • Drive Partner NPS and overall partner portfolio health • Become an expert on partners' business models and downstream use cases • Forecast live revenue flowing through partners and understand pipelines and seasonality • Secure renewals on time • Work with Partner Account Managers on volume commitments, added AGV, cross-sell, and up-sell • Find optimization opportunities and maximize partner value from Prove • Create, track, and escalate partner issues across Support, SC, Product, Data Science, and Fraud • Explain product features in terms of partner and end-user benefit • Travel approximately 20% for partner visits and industry events

🎯 Requirements

• 3–5 years in a customer- or partner-facing role (Channel Customer Success, Partner Management, Account Management, or Indirect Sales) • Strong project management, relationship-building, communication, and presentation skills • Track record of managing multi-stakeholder partner relationships • Experience in a highly regulated market (Fintech, Insurance, Retail, Banking) • Comfort with data and ecosystem KPIs • Experience building B2B2C business cases • Commitment to values of humility, passion, inclusion, and leadership • Experience in cybersecurity, fintech, or a high-growth/pre-IPO startup strongly preferred • Channel-selling, enablement, and negotiation experience • Familiarity with Splunk, Looker, or similar tools • Experience investigating API transactions

🏖️ Benefits

• Competitive salaries • Bonus Plan (for eligible roles) • Equity Plan • Modern Health for financial, mental, and physical wellness • 401(k) Retirement Plan & Match (US Offices) • Unlimited Vacation • Flexible hours • Comprehensive medical benefits for you and your family • Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement) • Bottomless snacks & beverages for certain office locations • Daily GrubHub stipend for lunch if coming into the office (US Offices)