Director of Business Operations – Performance

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Pharmaceutical Strategies Group - PSG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Pharmaceutical Strategies Group - PSG is a company that specializes in optimizing pharmacy programs to unlock maximum cost savings and produce extraordinary outcomes. As part of the EPIC company, PSG serves to navigate the complex and ever-changing landscape of drug cost management. They provide pharmacy benefits consulting, clinical optimization, audits, and other specialized services to employers, health plans, and other organizations. The company is renowned for its data-driven insights and research, using their Artemetrx analytics platform to drive financial results and enhance program performance. PSG strongly advocates for their clients, providing independent and transparent advisory services dedicated to optimizing pharmacy operations and benefits. With over 30 years of pharmacy advocacy experience, they focus on delivering custom solutions and data-backed insights to help clients manage costs effectively and efficiently.

📋 Description

• Lead the development and evolution of the Business Operations & Performance function. • Establish management systems that connect strategy, sales, delivery, staffing, financial performance, and organizational priorities. • Partner with senior leadership to improve operational effectiveness, business visibility, decision-making, and accountability. • Build and maintain operating rhythms including monthly business reviews, forecasting processes, KPI reporting, performance reviews, and leadership dashboards. • Facilitate cross-functional alignment across Sales, Consulting, Product, Analytics, Operations, Finance, and Client Success. • Develop governance structures, operating processes, and decision frameworks that improve scalability and organizational effectiveness. • Assess future organizational needs and develop recommendations regarding the growth and structure of the Business Operations function. • Own sales operations processes supporting pipeline management, opportunity progression, forecasting, renewal tracking, and revenue performance. • Develop pipeline reporting, sales productivity metrics, conversion analysis, and growth performance dashboards. • Partner with sales leadership to improve forecast accuracy, opportunity management discipline, and revenue predictability. • Lead enterprise forecasting processes across bookings, revenue, utilization, staffing, margin, profitability, and business performance. • Build pipeline-to-capacity planning processes that align anticipated demand with available consulting, analytics, technology, and support resources. • Establish governance and operational discipline surrounding time tracking and utilization management. • Develop profitability reporting and analysis across clients, projects, service offerings, products, and business segments. • Develop and maintain an enterprise performance management framework aligned with strategic, operational, commercial, and financial objectives.

🎯 Requirements

• 10+ years of progressive experience in Business Operations, Financial Planning & Analysis, Sales Operations, Revenue Operations, Consulting Operations, Strategy, or related business management roles. • Demonstrated experience supporting senior leadership teams with forecasting, planning, performance management, and strategic decision-making. • Strong understanding of professional services economics, resource planning, utilization management, and profitability analysis. • Experience developing KPI frameworks, dashboards, operating reviews, and management reporting systems. • Proven ability to influence across multiple business functions without direct authority. • Advanced analytical, financial modeling, planning, and problem-solving capabilities. • Strong written and verbal communication skills with the ability to communicate effectively with senior leadership.

🏖️ Benefits

• Generous Paid Time off • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days • Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave • Generous employee referral bonus program of $1,500 per hired referral • Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!) • Employee Resource Groups: Women’s Coalition, EPIC Veterans Group • Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development • Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support • Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs • 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! • EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation • We’re in the top 10 of property/casualty agencies according to “Insurance Journal”