Senior Service Account Manager

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $97k - $207k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Pure Storage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Pure Storage is a leader in the field of data storage platforms, renowned for its innovative solutions in the industry. It has been consistently recognized as a leader in the Gartner Magic Quadrant for both Primary Storage Platforms and File and Object Storage Platforms, achieving the highest marks in Execution and Vision. Pure Storage provides scalable and sustainable storage solutions that cater to both enterprise and cloud needs, emphasizing zero downtime and seamless performance. It offers a range of services including AI infrastructure, cloud deployments, and data protection, making it a critical player in modern data management.

📋 Description

• Own the end-to-end service delivery relationship for large-scale accounts • Influence engineering, product management, and legal teams to ensure a high-quality customer experience • Direct complex Pure implementations and migrations during critical change windows • Conduct proactive risk analyses and capacity planning to ensure operational continuity and stability • Serve as the primary point of command for high-severity incidents • Coordinate rapid-response teams and collaborate with leadership during mission-critical events • Facilitate executive-level operational reviews and roadmap discussions • Align Everpure innovation with customer business priorities, supporting retention and identifying customer-inspired business solutions • Mentor junior Service Account Managers • Create internal content promoting best practices and expanding team educational opportunities

🎯 Requirements

• 6 years relevant experience in customer-facing, large-account, industry-related roles • Proven ability to navigate matrixed environments and build high-trust partnerships with executive stakeholders • Ability to act as a calm and authoritative voice during complex technical negotiations or escalations • Deep professional experience within the technology or data storage sector • Subject matter expertise on complex product lines and ability to translate customer requirements into prioritized product features • Experience conducting technical risk analyses, capacity planning, and environment assessments • Strong project management background • Ability to coordinate multiple high-priority projects and influence internal stakeholders • Remote, United States work location

🏖️ Benefits

• Flexible time off • Wellness resources • Company-sponsored team events • Growth and development support • Employee Resource Groups • Disability accommodations throughout the hiring process • Potential eligibility for incentive pay and/or equity