Customer Support Specialist

🕒 January 24

🇺🇸 United States – Remote

💵 $54k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 47%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PushPress

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🏨 Hospitality

🍽️ Food & Beverage

💰 $11M Series A on 2022-08

Healthcare • Hospitality • Food & Beverage

PushPress is a comprehensive gym management software platform designed to help gym and studio owners streamline their business operations. The platform provides a wide range of features including member management, billing, workout tracking, and lead engagement automation. PushPress integrates with various tools such as Stripe, Slack, and Google Analytics to enhance functionality. The platform aims to simplify the management of gym-related tasks while providing data-driven insights to help make better business decisions. By offering tools tailored specifically for fitness businesses, PushPress enables gym owners to focus on fostering a strong community and improving member retention.

📋 Description

• Respond to incoming chats in Intercom for Core clients • Triage and resolve or escalate issues as needed • Follow up on snoozed and pending conversations • Identify patterns and report trends to the Support Lead • Validate support articles, macros, and bot responses • Collaborate with L1 and L2 teammates • Stay informed on product changes and releases • Deliver fast, accurate customer support while building long-term trust • Maintain queue health and SLA performance • Diagnose whether issues are technical, educational, or churn signals • Carry client relationships from setup through escalation and churn risk • Surface product patterns to Product with evidence

🎯 Requirements

• Experience with tools like Zoom, Slack, and Intercom, and ability to quickly learn new systems • Excellent problem-solving skills • Ability to troubleshoot basic technical issues and provide clear, step-by-step solutions • Strong learning aptitude and desire to grow and adapt to new concepts, tools, and approaches within customer support • Highly accountable and self-driven, with ability to take ownership and follow through with minimal supervision • Comfortable providing support one-on-one or in small group settings • Ability to explain technical concepts clearly and patiently • Detail-oriented and highly organized • Proactive attitude and interest in expanding knowledge in customer support and the fitness industry • Applicants must be based in the United States; international applicants are excluded • Pacific Time applicants are prioritized • Applicants from Washington, California, and New York are excluded

🏖️ Benefits

• Inclusive and dynamic workplace • Equal opportunity workplace committed to non-discrimination and anti-harassment • Opportunity to grow product knowledge, problem-solving, and customer communication skills • Opportunity to develop as a Grow/GHL expert • Fitness-tech journey and professional growth opportunities