Customer Success Lead

Job not on LinkedIn

🔥 47 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $100k - $220k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Pylon

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $31M Series B - Pylon on 2025-08

B2B • SaaS • Enterprise

Pylon is the Agentic Support Platform and a modern alternative to Zendesk optimized for B2B. It provides post-sales teams with an integrated SaaS platform combining ticketing, B2B omnichannel integrations (Slack Connect, Microsoft Teams), a modern chat widget, AI-powered knowledge base and AI agents, account intelligence, customer marketing, and other tools to manage post-sales workflows.

📋 Description

• Lead customer onboarding and guide new customers through successful implementation. • Become a trusted advisor for manufacturing, operations, and plant leadership teams. • Support customers in their day-to-day use of Myto and ensure they achieve measurable business outcomes. • Conduct regular customer check-ins, training sessions, product demonstrations, and business reviews. • Identify opportunities to expand product adoption across additional teams, sites, and use cases. • Collect customer feedback and translate it into clear product requirements and feature recommendations. • Work closely with product and engineering to prioritize improvements and validate new functionality. • Troubleshoot customer issues and coordinate with engineering to drive timely resolutions. • Help build scalable onboarding, training, documentation, and customer success processes as Myto grows.

🎯 Requirements

• Experience in customer success, solutions consulting, implementation, technical account management, or similar customer-facing roles. • Outstanding communication and relationship-building skills. • Strong problem-solving abilities and a customer-first mindset. • Comfortable working directly with both executives and frontline manufacturing teams. • Ability to translate customer needs into actionable product feedback. • Entrepreneurial mindset with the ability to thrive in a fast-moving startup environment. • Highly organized, proactive, and comfortable managing multiple customer relationships simultaneously. • Willingness to travel regularly for customer onboarding, training, and onsite visits.

🏖️ Benefits

• Meaningful equity component