Customer Success Manager

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $85k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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QAD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1979

🏭 Manufacturing

📦 Logistics

🍽️ Food & Beverage

Manufacturing • Logistics • Food & Beverage

QAD is a company specializing in enterprise resource planning and industrial transformation solutions. Their Adaptive Enterprise platform helps businesses optimize processes, align people with technology, and manage critical business challenges. QAD's offerings include software for manufacturing, inventory management, supply chain planning, quality management, and global trade compliance. Their solutions serve a range of industries, including automotive, consumer products, food and beverage, industrial manufacturing, and more. The company focuses on becoming an adaptive enterprise by integrating advanced scheduling and data-driven insights.

📋 Description

• Drive customer retention and growth through adoption, support, and value demonstration • Own and develop Digital and Smart Business Engagement model customers • Nurture and support customers throughout the customer journey • Meet regular renewal and customer satisfaction targets • Drive customers to become referenceable • Develop, maintain, and deliver Customer Journey artifacts • Track customer-related interactions and updates in Salesforce • Monitor customer growth and personnel changes • Increase customers’ utilization of QAD products • Partner with sales executives globally regarding customer issues, support escalations, events, and growth • Support deal execution as needed, including coordination with the customer’s procurement group • Notify sales executives of new opportunities for existing customers and new leads • Work flexible hours based on customer needs and milestones • Travel internationally occasionally

🎯 Requirements

• Bachelor’s or Master's degree • 3 to 5+ years of sales-related experience, project implementation, and/or customer service experience • 2-4 year ERP/SaaS software experience a plus • Work authorization required; sponsorship not offered • Ability to analyze data and identify patterns or trends using analytical tools and methods • Ability to draw meaningful insights from data to inform decision-making • Ability to persuade peers and gain buy-in for proposed changes or initiatives • Ability to articulate thoughts and ideas with confidence • Ability to provide constructive feedback • Active participation in team meetings and discussions • Ability to build rapport with clients and colleagues through active listening and empathy • Ability to handle routine client interactions independently and resolve common issues or concerns • Ability to promote cross-functional partnerships in knowledge sharing and best practices

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • 401(k) plan with company match • Short-term disability coverage • Long-term disability coverage • Life insurance • Paid time off • Parental leave • Well-being programs • Bonus plan • Flexible hours • Opportunity for growth and professional development • Collaborative culture • Occasional international travel