Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Xsolla

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Xsolla is a company specializing in game commerce solutions. It provides tools and services that empower video game developers to monetize, distribute, and fund their games, helping them to increase revenue at any stage of development. Xsolla offers a wide range of solutions such as customizable web shops, payment processing, fraud prevention, and social packages to enhance player engagement. With over 19 years of experience in the video game industry, Xsolla collaborates with developers and publishers globally to manage compliance, taxes, and operational complexities, allowing them to focus on connecting with their players. Their services are designed to work with popular game development platforms like Unity, Unreal, and Cocos Creator, supporting a wide array of local payment methods worldwide.

📋 Description

• Serve as a trusted, consultative partner to clients post-sale, ensuring measurable value and success with the organization’s products and services • Maintain a deep understanding of clients’ industries, business objectives, and market challenges to provide relevant recommendations and insights • Assist in client onboarding, product implementation, and training • Proactively engage with clients to ensure product or service functionality, identify potential issues early, and provide solutions • Collaborate cross-functionally with sales, marketing, product, and technical teams to align on client goals and ensure consistent service delivery • Track client engagement, adoption rates, renewals, churn, customer health, and satisfaction metrics • Identify client growth opportunities, including up-sell and cross-sell potential • Conduct regular business reviews, gather feedback, and recommend enhancements • Develop and maintain client account documentation, activity records, success plans, and performance summaries • Act as a client advocate and communicate feedback to improve products, services, and support • Stay current with industry trends and product developments • Build and nurture strategic client partnerships, drive partner growth and retention, and support developers and publishers scaling their businesses

🎯 Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred • 3–5 years of experience in customer success, account management, or client services, preferably in a SaaS or technology-driven environment • Proven ability to manage customer relationships and deliver measurable results in retention and satisfaction • Strong communication, interpersonal, and presentation skills • Analytical mindset with experience using customer success metrics and tools to measure engagement and performance • Proficiency with CRM and customer success software, such as Salesforce, Gainsight, HubSpot, or ChurnZero • Excellent problem-solving skills and ability to anticipate client needs • Strong organizational skills with the ability to manage multiple clients and priorities simultaneously • Collaborative and customer-oriented mindset with a passion for driving client success • Executive-level communication skills, emotional intelligence, and a data-driven approach to relationship management • Ability to manage a complex, high-demand portfolio with autonomy • Ability to navigate high-pressure escalations with composure and drive cross-functional alignment

🏖️ Benefits

• 100% company-paid medical, dental, and vision plans • Unlimited Flexible Time Off • Personalized career roadmap for each employee • Professional development through training and educational opportunities