Culture & Onboarding Specialist

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QC Servion, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚖️ Legal

📣 Marketing

📦 Logistics

Legal • Marketing • Logistics

QC Servion is the centralized operations hub that provides wholesale management of HR, accounting, legal, contracts, marketing, administration, and safety services across the QC Ecosystem. It delivers recruitment and onboarding, employee development and benefits administration, marketing and communications support, workplace safety programs and compliance guidance, contract management, and accounting and financial reporting to allow affiliated companies to focus on growth and operational excellence. QC Servion supports efficient processes, regulatory compliance, and employee experience across a network of portfolio companies.

📋 Description

• Serve as the Ecosystem lead facilitator for Human Resources, Culture, and business system and application onboarding training • Facilitate 8 recurring instructor-led onboarding sessions each week • Deliver onboarding curriculum covering HR programs, company culture, organizational structure, employee resources, technology platforms, business applications, time reporting, expense management, Employee Hub, and other required topics • Create an engaging first-week experience that fosters employee connection, belonging, and confidence • Create a virtual classroom environment encouraging participation, discussion, collaboration, and knowledge retention • Introduce new employees to the organization’s mission, Core Convictions, Guiding Principles, and employee experience • Respond to employee questions and connect new hires with appropriate HR or business resources • Adapt facilitation techniques for diverse audiences while maintaining consistency across cohorts • Develop, maintain, and improve onboarding curriculum, facilitator guides, presentations, participant materials, job aids, videos, and learning resources • Partner with HR subject matter experts, Directors, and business leaders to maintain content and address learning gaps • Develop and deliver specialized training modules for departmental, business-unit, or company needs • Maintain onboarding content in the Employee Hub and support future LMS initiatives • Research learning technologies, facilitation techniques, and AI-enabled solutions • Conduct first-week employee check-ins • Collect, analyze, and summarize onboarding surveys and employee feedback • Identify trends and recommend improvements to engagement, productivity, and retention • Partner with the Onboarding Manager and Onboarding Specialists through completion of Week One onboarding • Support enterprise onboarding initiatives, special projects, and organizational learning programs • Leverage AI-enabled and digital tools to improve efficiency and work quality • Complete assigned tasks and deliverables on time and on budget

🎯 Requirements

• Advanced knowledge of adult learning principles, onboarding best practices, employee engagement strategies, and new hire experience design • Demonstrated experience facilitating instructor-led training, virtual learning sessions, and engaging presentations for diverse audiences • Strong understanding of curriculum development, instructional design principles, and adult learning methodologies • Experience developing training materials, facilitator guides, job aids, reference materials, and employee resources • Experience evaluating training effectiveness through participant feedback, engagement metrics, and continuous improvement initiatives • Ability to facilitate multiple live training sessions each week in a high-energy, engaging, and professional environment • Intermediate knowledge of HR programs, employee lifecycle processes, company policies, benefits, payroll, HR technology, and organizational resources • Knowledge of employment laws, compliance requirements, and HR best practices related to onboarding • Experience building collaborative relationships with HR, IT, Payroll, Benefits, and business leaders • Proficiency with MS Office Suite and virtual learning technologies • Ability to leverage AI and emerging technologies to enhance learning experiences • Ability to manage multiple priorities while maintaining exceptional service and organization • Ability to work independently and collaboratively • Ability to communicate effectively with employees, managers, executives, and external stakeholders • Ability to analyze participant feedback and identify learning gaps • Up to 10% travel, potentially to any or all 50 US states • Bachelor’s degree in human resources, business, education, or related field, OR a recognized HR certification such as PHR, SPHR, SHRM-CP, or SHRM-SCP, OR two years of human resource experience • Minimum of five years of human resource experience

🏖️ Benefits

• Choice of comprehensive medical plans, including two PPO-style plans and a HDHP with HSA option • Flexible spending accounts (FSA) • Dental and vision plans • Medical, dental, and vision benefits for spouse/domestic partner and dependent children up to age 26 • 401k with company match and self-directed brokerage account option • PTO, including additional paid time off during the last week of the year • Company-paid life insurance coverage for employees and eligible dependents • Short- and long-term disability and AD&D coverage • Professional development opportunities • Tuition reimbursement • Professional licensing assistance • Paid parental leave after one year of employment