Manager, Service Solutions – Northeast Region

🕒 July 1

🗽 New York – Remote

🗽 New York – Remote

💵 $80k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 6%

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QIAGEN

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🧬 Biotechnology

🏥 Healthcare

💰 $750M Post-IPO Debt - Qiagen on 2025-08

Biotechnology • Healthcare

QIAGEN is a global provider of sample and assay technologies and related systems for molecular diagnostics, applied testing, academic and pharmaceutical research. The company supplies instruments, consumable kits and assays (including PCR and nucleic-acid–based workflows), as well as software and bioinformatics solutions that support clinical laboratories, life-science research, and drug development. QIAGEN’s offerings focus on enabling detection, extraction, and analysis of biological samples for diagnostics, research and applied molecular testing.

📋 Description

• Lead, coach, and manage a team of Field Service Specialists, including hiring, onboarding, training, performance management, and employee development. • Own regional P&L performance, including service revenue, overtime, travel, parts usage, inventory, tools, and other controllable operating expenses; monitor performance against budget expectations and take action to improve revenue contribution, cost efficiency, productivity, and operational execution. • Oversee field service execution for installation, maintenance, repair, and planned service activities to support equipment uptime, customer satisfaction, contractual commitments, response targets, utilization goals, and business needs. • Partner with Service Dispatch and Service Contract Sales to align field resources, support service contract renewals, warranty conversions, customer retention, and other service revenue opportunities. • Serve as an active member of the North America Service leadership team, contributing to shared priorities, cross-regional issue resolution, operational improvement, and alignment on customer experience, revenue, cost, and KPI performance. • Partner with global service teams and leadership to share regional field insights, support broader service initiatives, and help align local execution with global service priorities and best practices. • Use service data, performance trends, customer feedback, and escalation/root cause analysis to coach the team, improve execution, support business decisions, and drive continuous improvement in quality, safety, compliance, and service performance.

🎯 Requirements

• Bachelor's degree in Engineering, Life Sciences, Business, or a related field, or equivalent experience. • Minimum of 5 years of experience in field service, technical support, service operations, or a related technical customer-facing function. • Prior people management, team leadership, or field leadership experience strongly preferred. • Experience managing revenue performance, operating expenses, budget targets, cost-efficiency initiatives, and other P&L-related responsibilities is highly preferred. • Experience supporting digital transformation, automation, analytics, or artificial intelligence initiatives within a service environment is highly desirable. • Experience working in a customer-facing, service-oriented environment with responsibility for issue resolution, escalation management, and customer satisfaction. • Experience using CRM systems, field service management tools, and reporting platforms is preferred; Salesforce experience and experience in life sciences, diagnostics, laboratory instrumentation, medical devices, or a related regulated technical environment are preferred.

🏖️ Benefits

• Bonus plan • Generous benefits • Employee Assistance Program • Local benefits • Volunteer Day • Internal Academy (QIALearn) • Hybrid work (conditional to your role)