Application Developer – ServiceNow

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QTS Data Centers

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

QTS Data Centers is a leading provider of data center solutions, with a footprint of over 9 million square feet of mega scale data center space across North America. The company offers hyperscale and hybrid colocation services, utilizing a software-defined technology platform to deliver secure and compliant infrastructure solutions, robust connectivity, and premium customer service to various clients, including 1,100 hyperscale technology companies, enterprises, and government entities.

📋 Description

• Design, develop, and implement custom applications and workflows on the ServiceNow platform • Collaborate with business stakeholders to gather requirements and translate them into technical specifications • Configure and customize existing ServiceNow modules • Integrate ServiceNow with third-party applications • Develop and maintain high-quality, secure, well-documented code • Conduct testing to ensure ServiceNow application functionality and performance • Troubleshoot and resolve ServiceNow technical issues • Maintain existing solutions, including business rules, UI policies, client scripts, ACLs, workflows, dashboards, reporting, data imports, and service catalog development • Stay current with ServiceNow features and functionalities • Provide training and support to end-users • Deliver code and application configurations within a formalized SDLC • Foster mature code development and release practices • Build a strong CI/CD pipeline • Provide training and mentorship for lower-level team members

🎯 Requirements

• Minimum 5 years of experience as a ServiceNow developer • Strong understanding of the ServiceNow platform • Experience with ServiceNow Development Studio • Scripting experience with GlideScript and UI Script • Experience with ServiceNow modules including Incident Management, Change Management, Problem Management, and Integration Hub • Experience with Service Catalog • Experience with HTML, CSS, and JavaScript • Proven experience with Integration Hub REST API • Expert knowledge of SDLC • Certified ServiceNow Administrator • Excellent problem-solving and analytical skills • Strong communication and collaboration skills • Ability to work independently and as part of a team • Passion for continuous learning and staying current with ServiceNow advancements • Preferred: one or more years of experience in a data center or other relevant critical process environment • Preferred experience with Customer Experience, ITOM, CMDB, Security Operations, and Customer Service Management • Preferred ITIL v3/v4 certification • Preferred Certified ServiceNow Application Developer • Preferred CSM or Agile certification • Excellent interpersonal, organizational, writing, analytical, and documentation skills • Ability to prioritize and multitask • Ability to work independently with supervision on projects of varying complexity • Ability to provide training and mentorship

🏖️ Benefits

• Medical, dental, vision, life, and disability insurance • 401(k) retirement plan • Flexible spending and HSA accounts • Paid holidays • Paid time off • Paid volunteer days • Employee assistance program • Tuition assistance / tuition reimbursement program • Parental leave • Military leave assistance / military benefits package • QTS scholarship for dependents • Wellness program • Competitive benefits package • Bonus eligibility • Roth and Traditional 401(k) matching contributions with immediate vesting • Every employee is bonus or commission eligible • Generous PTO • Floating holidays • Stock Purchase Plan (SPP) • 11 paid holidays annually and holiday compensation when worked • Pet and Legal Insurance • Q-Rest Sabbatical Program • Q-Anniversary Service Award Program • QTS Charitable Matching Gift Program • QTS Crisis Fund