Platform Enablement Consultant – SaaS Consumer Insights Platform

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $75k - $86k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 Research Analyst

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quantilope

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

quantilope is a SaaS platform that automates advanced market research and consumer insights for businesses. It combines research automation, AI intelligence, and a global panel network to deliver rapid, actionable results (e. g. , conjoint, MaxDiff, segmentation, ad and brand tracking) that reduce cost and turnaround time for enterprise insight teams. Quantilope serves B2B customers across brands and agencies seeking real-time feedback to guide product, pricing, advertising, and brand decisions.

📋 Description

• Manage and resolve complex escalations from users or quinn using the platform, ticketing systems, and AI tools • Act as the bridge between users and Product • Investigate unexpected platform behaviors and isolate software bugs, user error, or flawed survey logic • Coordinate with Product to drive resolutions • Review quinn-generated outputs for technical precision • Identify hallucinations, data inconsistencies, and logic gaps in automated questionnaire designs • Educate and train customers on platform capabilities • Empower clients to build and run research independently • Rapidly master the evolving platform • Analyze support queue trends and recommend workflow optimizations • Capture client friction points and advocate for targeted platform enhancements

🎯 Requirements

• Degree in Information Systems, Business, a related analytical field, or equivalent practical experience in technical support, SaaS enablement, or market research operations • Deep technical aptitude • Strong analytical skills • Understanding of market research fundamentals and survey flow mechanics • Knowledge of question routing, skip patterns, piping, quota definitions, and screening criteria • Ability to leverage AI tools and identify hallucinations, mis-statements, or logic gaps • Ability to translate technical issues, bug investigations, and survey workflows into clear guidance • Ability to thrive in a fast-paced SaaS environment • Ability to improve support workflows, knowledge base resources, and customer success metrics

🏖️ Benefits

• Flexible PTO • Flexible working hours • Remote/hybrid opportunities • Opportunity to work abroad for up to 6 weeks per year • Dedicated learning budget for every employee • Company-wide workshops • Health, dental, and vision benefits • Support of certified mental health first aiders • Quantiwell days twice a year • 401k program • 3.5% annual match • Team offsites • Summer and holiday parties

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