Client Support Manager

Job not on LinkedIn

🔥 54 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Quantum Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

💳 Fintech

💰 Private Equity Round on 2020-11

Healthcare • Healthcare Insurance • Fintech

Quantum Health is a healthcare navigation company that simplifies the healthcare experience by providing comprehensive care solutions and personalized member support. The company focuses on improving clinical and financial outcomes for its clients by guiding members to quality care and optimizing health benefits. With a tech-empowered approach, Quantum Health uses real-time technology to proactively engage members and ensure a smooth healthcare journey, ultimately delivering significant cost savings and enhanced satisfaction for both employees and employers.

📋 Description

• Supporting and facilitating weekly client meetings, owning the agenda, minutes and action items • Ensuring all appropriate attendees are invited and attending • Building and maintaining strong operational and systems knowledge, and risk mitigation • Establishing trust and credibility with clients and consultants as a strategic partner by ensuring accurate and timely communications and issue resolution • Participating in process improvement and annual activities, and administrative duties as required • Leading client performance reporting, translating data into actionable, strategic insights that influence client decisions and demonstrate measurable value • Leveraging data insights to develop, maintain and execute strategic accounts plans focused on retention, growth and satisfaction • Providing guidance to Client Success Executive IV to optimize the partnership with Quantum Health • Reinforcing the Quantum story and value by protecting and elevating the member experience, ensuring client confidence, strengthening membership satisfaction, and fueling long ‑ term revenue growth • Acting as the primary client liaison within Quantum Health’s operations and cross-functional teams • Working with the dedicated implementation team as needed to successfully onboard new clients • Managing resolution for escalated operations issues, ensuring root cause awareness and timely action • Managing cross-functional operational deliverables, based on client needs, to ensure client and Quantum success

🎯 Requirements

• Bachelor's degree in business or equivalent experience • 5+ years' relevant experience in client success, consulting, strategic account management, or other applicable area, preferably in healthcare benefits, consulting or related industries • Strong critical thinking, verbal and written communication, and in-person presentation skills • Proficient PC skills, including MS Office Suite and CRM software, Salesforce, ServiceNow experience preferred • Experience with creating and maintaining: Account Plans, Health Score Updates, General Account Status • Comfortable navigating complex conversations, influencing stakeholders, and driving alignment across internal and external teams • Ability to translate data into a persuasive, compelling story with clear, actionable insights and recommendations • A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us • 25% of travel required as needed – cyclical depending on client needs

🏖️ Benefits

• Health, vision and dental featuring our best-in-class healthcare navigation services • Life insurance • Legal and identity protection • Adoption assistance • EAP • Teladoc services • 401(k) plan with up to 4% employer match and full vesting on day one • Paid Time Off (PTO) • 7 paid holidays • Parental leave • Volunteer days • Paid sabbaticals • Tuition reimbursement up to $5,250 annually • Certification/continuing education reimbursement • Discounted higher education partnerships • Paid trainings and leadership development • Recognition as a Best Place to Work for 15+ years • Dedication to diversity, philanthropy and sustainability