Senior CX Specialist – Concierge

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Quince

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🛍️ eCommerce

🛒 Retail

👗 Fashion

eCommerce • Retail • Fashion

Quince is a direct-to-consumer e-commerce retailer offering affordable luxury essentials across apparel, home goods, bedding, beauty, and accessories. The company emphasizes high-quality materials (cashmere, European linen, leather, silk), a factory-direct model to keep prices low, sustainable practices, and long return policies. Quince sells men's and women's clothing, baby and kids items, furniture and home decor, and lifestyle products through an online storefront with focus on honest pricing and value.

📋 Description

• Own critical early customer moments, ensuring seamless, high-quality experiences that build trust and drive customer retention • Anticipate and resolve friction proactively, guiding customers through key moments with clarity and confidence • Deliver polished, thoughtful interactions that reflect Quince’s standards across every touchpoint • Make sound, business-aware decisions in ambiguous or time-sensitive situations • Partner cross-functionally with Product, Operations, Logistics, and Marketing to resolve issues and improve the end-to-end experience • Identify patterns and root causes, translating customer signals into actionable improvements • Define and establish Concierge standards, playbooks, and ways of working as a founding member of the team

🎯 Requirements

• 4+ years in customer experience, hospitality, account management, or similarly high-touch, customer-facing roles • Demonstrated ability to operate with strong judgment in ambiguous, high-impact situations • Proactive and action-oriented, with a track record of anticipating and resolving issues early • Exceptional written and verbal communication skills, with strong attention to tone and detail • Strong operator mindset, connecting customer needs to broader business outcomes • Comfortable partnering across teams in a fast-paced, evolving environment • Highly organized, with the ability to manage multiple priorities while maintaining a high bar for quality

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development