Transitional Care Navigator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quipt Home Medical

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Post-IPO Equity on 2023-04

Healthcare • Healthcare Insurance • Pharmaceuticals

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service to patients. The company specializes in products like respiratory devices, power mobility solutions, home ventilation systems, durable medical equipment, CPAP/BiPAP machines, and oxygen therapy. Guided by the tagline "exceeding expectations, enriching lives," Quipt is dedicated to improving patient care in the healthcare sector.

📋 Description

• Handle initial customer contact in person, via the web, or over the telephone • Ensure customer orders are received, qualified, and processed according to procedure • Collaborate with the sales team to execute opportunities and provide customer service • Process sales orders from receipt to delivery • Act as a communication leader throughout the order process • Maintain positive interactions with internal and external customers • Maintain confidentiality and comply with documentation standards • Assess customer and referral-source needs • Enter referrals accurately with required billing documentation • Evaluate eligibility according to payer guidelines • Verify insurance benefits and assess equipment, pricing, private-pay, and reimbursement options • Assist with selection of appropriate equipment, supplies, and services • Process delivery tickets accurately • Resolve customer and referral concerns and complaints • Communicate insurance qualification guidelines to referral sources and sales teams • Coordinate continuity of care across the organization • Assist with team planning and prioritization • Serve as an expert on product and service qualifications under payer guidelines • Support team motivation and lead by example • Assist in training inexperienced team members • Communicate with locations and departments to ensure customer satisfaction • Handle referrals during assigned weekday hours • Participate in scheduled weekday after-hours and weekend coverage rotations

🎯 Requirements

• Associates degree or equivalent experience required • Exceptional phone and customer relations skills • Healthcare experience and knowledge of medical terminology preferred • Previous experience with a medical billing system preferred • Sales and Team relationship building • Ability to multitask