Senior Customer Success Manager

🕒 July 7

🇺🇸 United States – Remote

💵 $74.2k - $143.3k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quora

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

📱 Media

📚 Education

🤖 Artificial Intelligence

💰 $85M Series D on 2017-04

Media • Education • Artificial Intelligence

Quora is a global knowledge sharing platform that enables over 400 million monthly unique users to connect and share insights on a wide range of topics. Its mission is to democratize access to human knowledge trapped in people's experiences or buried in books and papers. By providing a platform for learning, sharing, and community engagement, Quora aims to enhance the collective knowledge of the world. The company also offers Poe, a feature that allows users to ask questions and engage in back-and-forth conversations with artificial intelligence.

📋 Description

• Autonomously manage a portfolio of advertising clients • Provide strategic guidance and act on account opportunities to scale revenue • Troubleshoot and answer questions related to campaign delivery and optimization • Conduct quarterly business reviews, campaign wrap-up presentations, and regular advertiser check-in calls • Share learnings and best practices internally and externally • Forecast and track key account data for internal projections • Partner with and advise advertisers to help them succeed on Quora’s advertising platform • Analyze metrics and product knowledge to optimize ad campaigns and identify effective creative content • Own the customer experience and customer success for a diverse advertiser portfolio

🎯 Requirements

• Availability for meetings and impromptu communication Monday–Friday, 9am–3pm Pacific Time • 5 years of experience managing advertising campaigns from the client or publisher side • Preferably experience running search and social campaigns • Demonstrated experience managing enterprise-level clients • Strong hands-on execution capability • Direct experience operating in the North American market • Exemplary verbal, written, and listening communication skills with clients up to C-level • Confidence and tact to respectfully challenge clients on strategic decisions • Comfortable working with beta products and troubleshooting technical and account issues • Hands-on experience managing, optimizing, and planning performance campaigns • Ability to translate analytics into insights and recommendations about content and creatives • Action bias and ability to be a self-starter, overcome barriers, and work collaboratively in a fast-paced environment • Previous experience with Salesforce and Apollo.io preferred • Previous experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google, and/or Pinterest preferred • Final candidates must undergo identity verification and a comprehensive background check prior to onboarding • Must be legally authorized to work in the applicable employment country; visa sponsorship status is addressed in the application

🏖️ Benefits

• Medical/dental/vision coverage • Equity refreshers • Remote work reimbursement • Paid time off • Employee assistance programs • Additional country-specific benefits may vary