Manager, Scheduling and Eligibility

🔥 3 minutes ago

🏄 California, Kentucky, +8 more states – Remote

🏄 California – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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Quorum Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

👥 B2C

B2C

Quorum Health is an operator of general acute care hospitals that owns or operates 12 hospitals across nine U. S. states. The company partners with local providers and subsidiaries to deliver inpatient and community-based healthcare services, focusing on quality, safety, and supporting local economies and workforce development. Quorum Health emphasizes community investment, hospital administration, and empowering local teams to provide patient-centered care.

📋 Description

• Responsible to maintain monthly scorecards capturing individual performance including but not limited to attendance, abandoned call rate, patient experience, and quality assurance review outcomes. • Works with the corporate training team to develop and maintain training materials to meet the needs of those we serve. • Works with the individual hospital leadership team to ensure adherence to established protocols for the scheduling, cancelling, and rescheduling of patients. • Assists the VP of RCM to establish customer service standards. • Responsible to ensure adherence through consistent call center monitoring. • Responsible for adhering to all policies, procedures, and professional rules of decorum. • Possesses the ability to work within a remote call center environment, free from distractions and background noise.

🎯 Requirements

• Prefer BS/BA in a related field or relevant experience is desired. • Previous scheduling experience in the medical field required. • Prefer two years of leadership experience directly related or within a comparable discipline. • Possesses a working knowledge of Microsoft Office programs with excellent PowerPoint skillset. • Ability to communicate effectively and professionally in English, both verbally and in writing. • Ability to effectively solve problems that cross organizational boundaries. • Ability to lead the team in a manner that is supportive of creating a department known for its credibility in skillset and execution of delivering exceptional customer service. • Ability to communicate effectively with well-designed materials. • Ability to set goals that are measurable and promote growth within the team.

🏖️ Benefits

• Competitive salary and benefits package. • Opportunities for professional development and advancement. • Supportive work environment with a collaborative team. • Comprehensive healthcare coverage. • Retirement savings plan. • Paid time off and flexible scheduling options. • Student loan repayment program.