CSS Supervisor

Job not on LinkedIn

🕒 Yesterday

🐎 Kentucky, Ohio – Remote

🐎 Kentucky – Remote 🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qurate Retail Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🛒 Retail

📱 Media

🛍️ eCommerce

Retail • Media • eCommerce

Qurate Retail Group is a collection of six prominent retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. The company focuses on providing a unique shopping experience by merging retail with entertainment, curating products and experiences for a wide audience. Operational across various countries such as the U. S. , UK, Germany, Japan, Italy, Poland, and China, Qurate aims to deliver fun and engaging shopping experiences. With a commitment to diversity, equity, and inclusion, Qurate Retail Group prides itself on fostering a culture of growth, innovation, and community impact. Their business model leverages digital and television platforms to attract highly discerning shoppers while also emphasizing corporate responsibility and sustainable retail practices.

📋 Description

• Lead a team of customer service professionals to deliver exceptional customer experiences while achieving service-level and productivity goals • Manage the daily performance of a 30+ employee team • Coach team members and provide performance feedback using the Fuel Coaching Model • Monitor service levels, workforce adherence, and team schedules • Conduct call quality reviews and use customer insights to identify coaching opportunities and process improvements • Lead team meetings and monthly measurement reviews • Identify development needs to support employee growth and engagement • Participate in monthly Side-by-Side meetings to review performance, recognize achievements, and address opportunities • Maintain accurate coaching, performance, and disciplinary documentation • Partner with leadership and teams on operational and customer experience projects • Report to the Sales & Service Manager

🎯 Requirements

• Previous supervisory, team lead, or management experience in a call center, customer service, or related environment amounting to 3 years • Demonstrated coaching and performance management skills • Proficiency in Microsoft Teams, Microsoft Suite, and D365 • Must reside in Ohio, Kentucky, or Indiana • Flexibility to adjust schedule based on business needs, including supervisor or holiday coverage • Availability for a Tuesday–Saturday schedule, 9:00 a.m.–6:00 p.m.

🏖️ Benefits

• Competitive compensation • Paid time off • Employee assistance program • Parental leave • Paid volunteer hours • Company discounts • Health care benefits starting on day 1 (US market) • 401(k) (US market) • Tuition reimbursement benefits (US market)