Director, Customer Onboarding

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $122.4k - $178.8k / year

⏰ Full Time

🔴 Lead

🚀 Onboarding Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

R1 RCM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Private Equity Round on 2024-07

Consulting • Logistics • Healthcare

R1 RCM is a leading provider of revenue cycle management solutions for the healthcare industry. With an emphasis on maximizing financial performance and optimizing patient care, R1 offers a comprehensive platform that integrates data analytics, intelligent technologies, and deep expertise in revenue cycle management. The company assists healthcare providers—ranging from hospitals and health systems to physician and specialty care practices—in capturing revenue opportunities, improving payer and patient cash flows, and ensuring compliance with government regulations. R1 is committed to driving cost reductions and revenue improvements while enhancing the patient experience. Their suite of services includes revenue recovery, clinical integrity, and regulatory navigation, making them a trusted partner for many top healthcare providers.

📋 Description

• Monitor and track all aspects of customer onboarding, including key milestones, deliverables, and timelines • Mitigate project risks • Develop deep operational expertise and understanding of R1's business model • Partner with customer executive teams as a thought leader • Participate in R1 strategy development as a thought leader and content expert • Share best practices, optimize performance, and lead transformation • Drive cross-functional alignment across R1 and customer organizations • Partner with Customer Executive teams to align operational objectives • Deliver highly satisfied, referenceable customer counterparts, including CFOs, CEOs, and Executive Sponsors • Travel up to 25%

🎯 Requirements

• 5–8 years of management experience, preferably in project management, performance/continuous improvement, or consulting • 2–4 years of functional back-end revenue cycle experience in Billing, Claims, Denials, Follow Up, or Cash Posting • Strong skills with Microsoft Office, including PowerPoint, Visio, Excel, and Word • Strong internal communication skills and ability to work with all organizational levels • Troubleshooting and problem-solving skills • Ability to manage multiple customers, projects, tasks, and expectations simultaneously • Ability to ensure customer satisfaction through follow-up, responsiveness, and thorough communication • Ability to travel up to 25%

🏖️ Benefits

• Annual bonus plan at a target of 20.00% • Competitive benefits package • Opportunities to constantly learn, collaborate across groups, and explore new career paths • Opportunity to contribute, think boldly, and create meaningful work • Community giving and support • Reasonable accommodation for applicants with disabilities