Senior Manager, Client Experience

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $113.5k - $181.2k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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R1 RCM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Private Equity Round on 2024-07

Consulting • Logistics • Healthcare

R1 RCM is a leading provider of revenue cycle management solutions for the healthcare industry. With an emphasis on maximizing financial performance and optimizing patient care, R1 offers a comprehensive platform that integrates data analytics, intelligent technologies, and deep expertise in revenue cycle management. The company assists healthcare providers—ranging from hospitals and health systems to physician and specialty care practices—in capturing revenue opportunities, improving payer and patient cash flows, and ensuring compliance with government regulations. R1 is committed to driving cost reductions and revenue improvements while enhancing the patient experience. Their suite of services includes revenue recovery, clinical integrity, and regulatory navigation, making them a trusted partner for many top healthcare providers.

📋 Description

• Serve as a trusted advisor and reliable advocate for clients throughout the full revenue cycle • Oversee client experience to ensure optimal financial outcomes, client satisfaction, and long-term retention • Act as the primary liaison between the organization and its clients • Drive strategic initiatives to enhance revenue performance, streamline operations, and ensure regulatory compliance • Collaborate with billing, coding, operations, and technology teams to align solutions with client goals • Provide strategic guidance to maximize revenue collection, reduce costs, and improve account financial health and performance • Develop and maintain relationships with key stakeholders across client organizations • Serve as the primary point of contact and ensure client satisfaction and retention • Drive operational excellence and accountability related to revenue cycle management • Align client KPI goals, objectives, and action plans with business strategy and financial health • Address client concerns promptly and proactively prevent potential issues • Provide consultation and support through written and verbal communications and presentations, including to C-suite stakeholders • Report on and analyze KPIs and data points to ensure client satisfaction and support meet or exceed targets

🎯 Requirements

• Bachelor's degree in healthcare administration, business, or related field • 7+ years of experience in client success services, revenue cycle management, healthcare operations, or consulting with healthcare clients • Physician billing experience in specialty groups preferred, including radiology, surgical, primary care, and/or others • Strong knowledge of revenue cycle management processes, including billing, coding, and claims management • Excellent written and oral communication skills • Advanced computer skills, including patient accounting systems, analytic tools, and Microsoft Office Suite • Strong track record managing multiple clients and priorities effectively • Proven ability to lead executive-level presentations, prepare slide decks, and present on KPIs • Advanced data analysis skills and Excel experience creating pivot tables, workbooks, and formula calculations • Familiarity with healthcare compliance regulations such as HIPAA, CMS guidelines, and payer requirements

🏖️ Benefits

• Annual bonus plan at a target of 10.00% • Competitive benefits package • Opportunities to learn, collaborate across groups, and explore new career paths • Meaningful work contributing to communities • Reasonable accommodation support for applicants with disabilities