System Access Specialist

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $16 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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R1 RCM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Private Equity Round on 2024-07

Consulting • Logistics • Healthcare

R1 RCM is a leading provider of revenue cycle management solutions for the healthcare industry. With an emphasis on maximizing financial performance and optimizing patient care, R1 offers a comprehensive platform that integrates data analytics, intelligent technologies, and deep expertise in revenue cycle management. The company assists healthcare providers—ranging from hospitals and health systems to physician and specialty care practices—in capturing revenue opportunities, improving payer and patient cash flows, and ensuring compliance with government regulations. R1 is committed to driving cost reductions and revenue improvements while enhancing the patient experience. Their suite of services includes revenue recovery, clinical integrity, and regulatory navigation, making them a trusted partner for many top healthcare providers.

📋 Description

• Process and manage user access requests across multiple R1 service lines and client systems • Track, prioritize, and follow up on requests, tasks, incidents, and assignments through a ticketing system • Provision and deprovision user access at end-user and application levels • Monitor access issues and partner with users and client contacts to resolve missing or delayed access • Maintain client job aids, access trackers, process documentation, and troubleshooting guides • Respond to internal and external questions regarding access status and next steps • Communicate with client points of contact and provide status updates to System Access leadership • Participate in client touchpoints and collaborate with clients, vendors, Operations, Client Experience, and other business teams • Handle confidential information according to healthcare privacy and security requirements

🎯 Requirements

• 2+ years of customer service, help desk, system access, or related support experience • Proficiency with Microsoft Office tools, particularly Excel, Word, Outlook, Teams, SharePoint, and OneNote • Strong attention to detail and ability to assess priorities, organize work, and meet deadlines • Clear written and verbal communication skills • Ability to maintain professional relationships with internal and external contacts • Ability to work independently in a remote environment using available tools and resources effectively • Ability to manage multiple requests simultaneously and document process changes accurately • High school diploma or equivalent • Experience supporting healthcare organizations, hospital systems, health information management, or revenue cycle operations (preferred) • Familiarity with Epic, Oracle Health/Cerner, MEDITECH, or STAR (preferred) • Experience with Salesforce or ServiceNow online ticketing platforms (preferred) • Experience supporting users or clients across multiple time zones in a remote environment (preferred)

🏖️ Benefits

• Competitive benefits package • Opportunities to learn, collaborate across groups, and explore new career paths • Meaningful work contributing to communities served around the world