VP, Customer Success

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $211.3k - $264.1k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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R1 RCM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Private Equity Round on 2024-07

Consulting • Logistics • Healthcare

R1 RCM is a leading provider of revenue cycle management solutions for the healthcare industry. With an emphasis on maximizing financial performance and optimizing patient care, R1 offers a comprehensive platform that integrates data analytics, intelligent technologies, and deep expertise in revenue cycle management. The company assists healthcare providers—ranging from hospitals and health systems to physician and specialty care practices—in capturing revenue opportunities, improving payer and patient cash flows, and ensuring compliance with government regulations. R1 is committed to driving cost reductions and revenue improvements while enhancing the patient experience. Their suite of services includes revenue recovery, clinical integrity, and regulatory navigation, making them a trusted partner for many top healthcare providers.

📋 Description

• Serve as the primary post-implementation owner for a portfolio of live health system clients; build and maintain trusted relationships at multiple levels (VP Revenue Cycle/Mid-RCM, Coding/CDI leaders, HIM, clinicians, IT, operational users) • Lead regular client touchpoints (weekly/biweekly operations calls, monthly value reviews, and QBRs/EBRs) • Define client-specific success metrics and value hypotheses; produce value reports, dashboards, and ROI summaries aligned to client and R1 standards • Act as the voice of the customer within R37/R1; synthesize feedback into clear product, process, and customer support priorities • Support renewal strategy with evidence of delivered value and future roadmap alignment; surface risks early, create mitigation plans, and maintain accurate health scoring and forecasts • Partner with R1 and R37 commercial teams to identify expansion paths (new service lines, specialties, sites, or higher automation/adoption) • Execute on and refine repeatable Client Success processes: onboarding-to-live handoff, account health scoring, QBR templates, escalation paths, playbooks, and knowledge base • Mentor team members; building a high-performing team with clear accountability and a culture of client-centricity • Contribute to broader R37 and R1 integration efforts (tooling, Salesforce process, cross-product value narratives)

🎯 Requirements

• 10+ years in Client Success, Account Management, Implementation, or Healthcare Operations roles, with at least 3 years owning enterprise healthcare accounts • Proven track record driving renewals, adoption, and expansion in a B2B SaaS or healthcare technology environment • Deep familiarity with hospital revenue cycle and/or mid-cycle workflows (coding, CDI, HIM, DRG, denials prevention, pre-bill review) • Experience navigating complex stakeholder environments and leading executive-level value conversations • Strong analytical and storytelling skills: able to translate data into operational insight and ROI narratives • High comfort working cross-functionally with Product, Data Science/Analytics, Engineering/Integration, and Sales • Experience supporting AI/ML-enabled clinical, coding, or RCM products preferred

🏖️ Benefits

• Eligible to participate in annual bonus plan at a target of 30.00%