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Client Care Clinician

🔥 40 minutes ago

❄️ Minnesota – Remote

infoinfo

💵 $28 - $32 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

Where this job comes from

Posted on R3 Continuum's careers page, not through a job board

First seen by Remote Rocketship 40 minutes ago

Logo of R3 Continuum

R3 Continuum

51 - 200 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

R3 Continuum is a leading provider of workplace behavioral health solutions, specializing in disruption response and recovery, violence mitigation, behavioral health support, and leadership support. For over thirty-five years, R3 Continuum has been helping organizations across various industries to recover and thrive after critical incidents or disruptive events. Their services include fitness for duty evaluations, threat of violence assessments, and telebehavioral health support, all aimed at improving employee wellbeing and organizational resilience. With a strong focus on psychological safety, R3 Continuum collaborates with clients to provide tailored support that helps employees perform and recover effectively, ensuring a safe and high-performing workplace.

📋 Description

• Conduct clinical intakes by telephone to assess behavioral health needs and determine the appropriate level of care • Assist with care triaging and provider matching • Provide direct behavioral health support by telephone • Manage emergent clinical situations, including safety planning and crisis intervention by telephone • Help individuals gain insight, define goals, and plan actions for personal or vocational development and adjustment • Advise on best practices for individual behavioral health and workplace resilience and wellbeing • Consult with doctors, therapists, clinicians, and internal and external management teams regarding care • Represent the organization to customers and external sources • Interpret clinical information for non-clinicians • Meet clinical billable standards for intake and consultation work • Provide behavioral health support to individuals, groups, and organizations affected by disruptive events • Meet department standards for crisis response volumes • Provide technical, systems, and process guidance to management and other groups • Deliver behavioral health services by telephone, video, and on-site • Consult with individuals and groups regarding stress and trauma, behavior modification, and personal, social, or vocational adjustment • Provide consultation to clinicians on psychological first aid and disruptive event management • Complete reports within designated time frames • Develop goals and plans to prioritize, organize, and accomplish work • Develop or create applications, ideas, relationships, systems, or products • Build trust, respect, and cooperation among team members • Consult reference materials to enhance learning • Conduct presentations and trainings for customers and clients on behavioral health topics and services • Participate in department and company meetings • Work additional or overtime hours when required • Work a flexible schedule that may include nights, weekends, holidays, and on-call rotations

🎯 Requirements

• Master’s degree in mental health or related field required • Professional licensure required (LMSW, LCSW, LLMSW, LMFT, FMT, LP or LPC) • Clinical licensure required • 2 years of clinical experience required; 3+ years preferred • History of work involving behavioral health strongly preferred • Knowledge of human behavior and performance, individual differences, learning, motivation, psychological research methods, and assessment and treatment of behavioral and affective disorders • Knowledge of diagnosis, treatment, rehabilitation of physical and mental dysfunctions, and career counseling and guidance • Knowledge of customer and personal service principles and processes • Knowledge of laws, legal codes, court procedures, precedents, and government regulations • Complex problem-solving and solution implementation skills • Ability to remain calm and effective in high-stress situations • Persuasion and negotiation skills • Ability to work independently with little or no supervision • Flexibility and adaptability in high-pressure situations and organizational changes • Initiative for ongoing learning and professional development • Ability to select and use appropriate training/instructional methods • Reliability and dependability • Excellent verbal and written expression and comprehension skills • Excellent interpersonal and customer service skills • Excellent organizational skills and attention to detail • Excellent time management and ability to meet deadlines • Excellent active listening and social perceptiveness • Excellent complex problem-solving and critical thinking skills • Excellent judgment and decision-making • Proficiency with Microsoft Office Suite or related software • All applicants must reside in the United States • Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement

🏖️ Benefits

• Paid time off (PTO) • Parental leave • Paid holidays • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability insurance • Long-term disability insurance • Flexible schedules • 401(k) program with company match • Profit sharing • Insurance benefits effective on the 1st of the month following hire • Reasonable accommodations for qualified individuals with disabilities in the employment application process

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