Dispatcher 3

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $18 - $24 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Race Communications

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

📡 Telecommunications

👥 B2C

🛍️ eCommerce

Telecommunications • B2C • eCommerce

Race Communications is a telecommunications company that provides high-speed internet and communication services to residential and business customers. They focus on delivering reliable broadband solutions, enhancing connectivity across various regions.

📋 Description

• Receive incoming service requests from customers • Assign appropriate technicians based on skills, availability, and location • Monitor technician status and keep customers informed of ETA and service updates • Maintain accurate records of service calls, including details and technician information • Monitor service calls to ensure timely resolution and escalate issues as needed • Coordinate with other departments to meet service level agreements • Maintain records of technician availability and adjust schedules when necessary • Perform dispatch administration, including data entry, filing, and report generation • Ensure compliance with company policies and procedures related to service calls, technician safety, and customer service • Monitor dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction • Complete assigned training and examinations and participate in performance and development reviews • Participate in internal or external meetings, special functions, and professional development opportunities • Cross-train and share knowledge with other team members • Support routine tasks and perform other related duties as assigned

🎯 Requirements

• Eligibility for US Employment without sponsorship • Minimum of 18 years of age • High School Diploma or GED or equivalent combination of education and experience is required • Minimum of 1-2 years’ experience in dispatch operations, preferably in the telecom industry • Minimum of 1-2 years’ Salesforce or equivalent experience required • Familiarity with dispatching best practices and hands-on experience using dispatch software and tools to optimize operations required • Understanding of safety regulations and industry best practices related to field service operations and logistics management required • Proven geographical knowledge of the service area and ability to read maps required • Ability to work flexible hours, including evenings and weekends, as scheduled • Must be able to type 40 words per minute • Ability to effectively communicate in English, including speaking, reading, writing, and comprehension • Proficiency in Spanish desirable

🏖️ Benefits

• Join a tight-knit crew—no faceless corporation vibes here • Growth potential: promotions and new challenges are part of our DNA • Competitive base salary • 100% company-paid medical and dental insurance • PTO (vacation, sick) • 11 paid holidays • Paid birthdays • 401k matching (4%) • Free fiber internet service for all employees living in our service area • A culture built on integrity, mutual respect, and a shared purpose