Field Service Representative – Trainer, Military Health IT

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

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Rackner

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎖️ Defense

🤖 Artificial Intelligence

Consulting • Defense • Artificial Intelligence

Rackner is a technology company specializing in applying emerging technologies to mission-critical problems in both the public and private sectors. As a Kubernetes Certified Service Provider, Rackner's experienced engineers manage large clusters in production environments for major organizations. The company focuses on cloud-native solutions, DevSecOps, AI, and platform development to modernize business-critical applications. Rackner is also involved in developing innovative systems using Edge, IoT/Mobile, and VR technologies. The company has been recognized on the Inc 5000 List of Fastest Growing Companies and has secured significant contracts with the Department of Defense and the Department of Homeland Security.

📋 Description

• Deliver onsite and remote functional training, coaching, and refresher instruction to military medical personnel, including support following unit or personnel rotations. • Support military exercises, system fielding activities, and operational deployments, including preparing training equipment and assisting users in the field. • Own and troubleshoot escalated application support issues at operational sites with limited local IT support, coordinating resolution with technical teams as needed. • Help maintain continuity of medical application support in disconnected, intermittent, or limited-connectivity environments. • Collaborate with engineering, technical support, and vendor teams to communicate recurring application issues and support effective resolution. • Deliver assigned system administrator training and provide additional instructional or field-support coverage as operational needs change.

🎯 Requirements

• At least 3 years of professional experience supporting JOMIS or theater medical systems, such as BATDOK, TMDS/CDP, TBLD, or MHS GENESIS Theater. • Instructor-qualified, with the ability to deliver structured, formal training. • Active U.S. Government Secret security clearance. • Willingness and ability to travel extensively and deploy to domestic, overseas, shipboard, and austere operational locations. • Military medical background or experience supporting military healthcare operations (preferred). • Qualifications or hands-on experience across multiple JOMIS applications (preferred). • Experience with ServiceNow Mobile Offline (preferred).

🏖️ Benefits

• Company-supported certifications and professional development opportunities. • Career-development and leadership opportunities. • 401(k) with a 100% company match up to 6%. • Medical, dental, vision, life, and disability insurance. • Generous paid time off and paid holidays. • Home-office equipment and remote-work support. • Fitness and wellness reimbursement. • Weekly pay and company team events.

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